HeadwayReviews of headway.co

Team Headway was able to meet with me quickly. The Therapist they assigned to me is kind and caring.

Just easy peasy. Smooth productivity

I was listened to and made to be cared for and safe. The intake person was very patient and listened to what my needs were and found the right person for me.

Easy to use app to connect with qualified therapist

I got the time of my appointment wrong. I was 50 minutes late, thinking I was 10 minutes early. Tyler Davis said it was fine and rescheduled me for the following week. However, it wasn't fine, and they charged me 180 dollars for a missed apt. I explained that I had a painful surgical procedure (on my birthday) Tuesday - it was unexpected, but I've been on pain meds, and I honestly thought my apt was at 11 on Weds. I sat in bed waiting, and reminded my family multiple times that I wouldn't be available. I fully intended to be at the appointment (even though my sister had also just surprised me by coming into town for our birthday)- and I was there...I just was wrong about the time, but she charged me 180 dollars anyway....for being late. Once. The fact that our first session was 20 minutes of the service failing to connect, connecting, and dropping, until we just did a straight phone call, doesn't help. I will say the customer service rep, Alleah Medina, (once I got past the bot) was fantastic. She helped me close my account with minimal frustration.

Easy pre visit instructions

Headway is easy to use and makes paying for medical/mental health appointments easy and reliable.

My child feels safe with the therapist. As a parent I find the therapist very knowledgeable and skilled.