HeadwayReviews of headway.co

This is the worst provider I've ever used. They are not transparent about their billing whatsoever. Even if you set everything up correctly to be charged for each session they have weeks of delays before you get a bill. I set up my account to auto-process payments for all my sessions, but they charged over $1000 worth of sessions in one day causing massive issues with my bank. I would never recommend using them. if you have to because your therapist office uses them, then I would recommend not keeping your card on file that's attached to your primary bank. Their billing system is the absolute worst.

Providers - Think twice about using this company, because you might lose your clients just as my provider lost me. Clients/patients - If your provider uses this billing company, think twice about signing up. I’m seeing a theme in the reviews here about Billing mistakes, and it happened to me too. Despite me giving my insurance information multiple times, because they kept losing it, they told me one co-pay and then charging me something else entirely. In fact, it was a different charge for each session. They’re blaming it on the provider, the provider says it’s headway, and at this point, both have acknowledged that they overcharged me, but they refuse to return the money until they can talk with the insurance company again. So basically they’re just holding my funds hostage. Again, I literally have it in writing multiple times that they acknowledge they overcharged me, they apologized for overcharging, and then they told me they will not issue a refund until a certain waiting. Period in case insurance company changes its mind. And remember, they can see my benefits and what my co-pay actually is. They’re just choosing not to honor it? Totally unethical behavior. But thankfully, great evidence for a chargeback!

Made my first appointment, day of i waited on the link they sent me for almost 30 minutes and it showed the therapist as "away" the whole time. Later I emailed the therapist and he said he waited and it showed me as "away." Luckily I took screenshots of me in the waiting room because a few days later I get charged a $100 cancelation fee. After several live chats with Headway they finally opened an investigation and they did eventually refund me. But it sounds like they need to get their tech side fixed.

Your counselors are absolutely wonderful! Thank you!

Headway advertises themselves as an employer. They list on job boards like they are an employer. They are not They are a billing company. They list you with common insurance companies. You can do this yourself. Then they wait for you to get referrals from the insurance companies directories. they take part of every session. I got sucked in back in 2023. I could not get them to deactivate my account. In 2025 I attended another fake job interview . I told the person to deactivate my account. She noticed I removed my picture and changed my name to not here or never worked here. She instead proceeded to add my new states of licensure. I cannot undo the CAHQ file entry. I never earned a dollar from them. I have asked them for years to deactivate me

I had a few sessions with Dr. Lynette Luckett and they were very helpful. She was considerate and respectful.

Great service overall. The video platform uses a lot of resources, so video quality sometimes drops if I take an appointment on my phone, but otherwise no issues. The appointment reminders are nice, too.

Headway took my call during a tough time and I spoke to a live person who checked my insurance information, listened to my preferences and set me up with an in person meeting later that same week. The billing has been consistent and fair, the therapist has been fantastic and the Headway website is easy to change appointments, notify my therapist or to see what sessions have been billed. Could not ask for a better service.