HBADAReviews of hbada.com

Response from HBADAJul 2, 2026

Hi There, Thank you for your feedback. We're sorry to hear that the armrests did not provide the comfort and flexibility you were expecting. We understand how important proper armrest positioning is for maintaining a relaxed posture, and we appreciate your comments regarding the height and adjustment range. Feedback like yours helps us better understand how different users experience our products and informs future improvements. Thank you for sharing your experience with us. Best regards, The HBADA Team

Response from HBADAJul 2, 2026

Hi There, Glad to hear the chair itself has been a good fit for you. We can definitely understand the frustration of expecting a quick setup and ending up spending hours on assembly instead. Thanks for sharing your experience—it helps us identify where the overall customer journey can be improved. Best regards, The HBADA Team

Response from HBADAJun 4, 2026

Hi there, Thank you again for your honest and detailed feedback — it's incredibly helpful. We've already located your order using the information we have, and we're truly sorry for the missing parts, wheel smoothness, and uneven armrest tension you experienced. This is not the quality or service we want you to have. We've shared your feedback with our QC and production teams for review. Meanwhile, we will arrange to send you the missing screw and look into the armrest and wheel issues for you. We're glad you like the design and adjustability — and you're absolutely right, we still have room to improve. Thank you for helping us see that clearly. 🙏 Best regards, The HBADA Team

Response from HBADAJun 4, 2026

Hi there, Thank you for this really valuable critique — and for taking the time to write it so clearly. We've already shared your comments with our product and engineering teams as a reference for future improvements. And again, thank you — this kind of feedback is exactly what helps us build better products over time. Best regards, The HBADA Team

Response from HBADAAug 11, 2026

Dear Customer, Thank you for your honest feedback — and we appreciate your overall positive impression of the chair. 🙏 We understand your point about the armrests not locking into a fixed position. This is a deliberate design choice to allow for smooth, continuous adjustment across multiple directions (height, angle, width, and rotation). However, we also recognise that this may not suit everyone's preference — especially for users who value a firm, locked feel. Your feedback is valuable, and we've shared it with our product team for consideration in future iterations. If you'd like to share more about your experience or discuss this further, feel free to reach out to us via private message. Thank you again for helping us improve. Best regards, The HBADA Team