HBADAReviews of hbada.com

Response from HBADASep 21, 2026

Hi, thank you for taking the time to share this, and we're sorry your new chair arrived with a visible line and uneven finish on the aluminum frame. That's not the standard we hold ourselves to, and we understand how disappointing it is to see it on a product you've just invested in. We'd like to make this right. Please email our support team at [email protected] with your order number and a few photos of the affected area, and we'll review replacement or return options with you directly. On comfort, many HBADA features (seat depth, lumbar position, armrest height, and recline tension) take some fine-tuning to fit each person. When you reach out, our team is happy to walk you through a setup based on your height and how you work. If it still doesn't feel right after that, we'll look at other options together. Thank you again for the honest feedback. We've also shared your photos and comments with our quality team. The HBADA Team

Response from HBADASep 21, 2026

Hi, we're sorry to hear about your experience. Receiving a product you can't use is frustrating, and it's even worse when the issue feels unresolved. We want to look into this properly and get it fixed. Regarding the emails and images you mentioned: we understand the concern, and we take account security seriously. Official emails from us come only from the @hbada.com domain. If you've received a message or image asking you to log in and you're not sure it came from us, please forward it to [email protected] and we'll verify it for you before you take any action. Please also send us your order number and a description or photos of the defect. We'll review your case personally and work with you on a resolution. The HBADA Team

Response from HBADAAug 19, 2026

Dear Customer, Thank you for your message — and we are truly sorry to hear that your experience with us has been so disappointing. We completely understand your frustration, especially when a product does not perform as expected and the support you received did not meet your needs. That is not the kind of experience we want any of our customers to have, and we regret that this has been your experience with us. We have noted your comments and will make sure they are reviewed internally. If you would like to discuss this further, please feel free to reach out to us — we are here to help. Thank you for sharing your honest thoughts with us. Best regards, The HBADA Team

Response from HBADAAug 11, 2026

Dear Customer, Thank you for your feedback — and we are genuinely sorry to hear that the chair did not meet your expectations. 🙏 We understand how disappointing it must be when key functions like height adjustment and lumbar support don’t perform as expected. This is not the experience we want our customers to have, and we take your comments seriously. We have noted your order number internally and will review it as part of our ongoing quality improvement process. If you would like us to take a closer look at your case, please feel free to reach out to us via private message with your purchase email. We'll be happy to see if there's anything we can still do to address your concerns. Thank you again for your honesty — it helps us get better. Best regards, The HBADA Team

Response from HBADAAug 7, 2026

Hi there, I'm sorry — twice over. A chair arriving broken is bad enough, and waiting four days without a resolution isn't the service we should be giving you. That's on us, not you. I'm escalating your case now so it's handled as a priority rather than sitting in the queue. Someone from our team will come back to you directly with a replacement or refund within 24 hours — you won't need to chase it again. Thank you for your patience so far. We'll get this put right. Warm regards, HBADA Support

Response from HBADAAug 7, 2026

Hi there, I'm sorry — this isn't the experience anyone should have with us. Feeling spoken to rudely is not okay, and I apologise for how it came across on our side. I'm escalating your case so it's expedited rather than left where it is, and our team will come back to you directly to work through the return with you — you won't have to chase it again. And if the chair didn't live up to what you saw from us, I genuinely want to understand what fell short, because that's something we need to get right. Warm regards, HBADA Support