hayuReviews of hayu.com

I hate this website. They have stolen my money for the past 12 months. After ending my subscription and not being alerted of any payments, i've lost £60. I feel so upset as i don't have much money. :((

Never posted a review before but the situation with this company is unbelievable. They should be avoided at all costs. I took out a free trail, could never watch anything and cancelled within the time. All was fine and they agree I cancelled within the free trial limit and I have confirmation of this. However for 4 months now they've continued to take payment for an account they insist I have linked to a different email I never use. I've tried logging on with this email, tried asking for password resets and nothing comes through. theyve also never contacted me on this email.This account simply doesnt exist. I'm effectively being held hostage with a continuous card payment that I can't stop because theres actually no account for me to log onto to cancel payment. They have refused to help on every occasion, they could of course cancel from their side, they simply say that i have an account when I don't.

Crooks! I cancelled my subscription and the screen confirmed this but hayu took another subscription payment, I emailed same day but they refused to refund. I had to cancel via PayPal and get the refund that way. They never acknowledged any system issue, I think the pretend cancellation screen is a scam I ended my plan as the video platform is terrible - constantly freezing and very slow, never had issues with Netflix or prime

Was not surprised to see this company's very low score consodering my dealings with them! First up the shows are fine, and the streaming service works fine in my experience. The problem is the customer service. If hayu want to play with the big boys of the streaming services perhaps they should take a leaf out of their customer service book. The way those other companies have resolved any issues has been so much better then hayu. I made the mistake of signing up for hayu-would not recommend. Because they take the first weeks subscription even whilst you are still in a free trial! And I asked them in advance if they could cancel, because the cancel option on their website was not working, each time I tried. I am now wondering if this is done on purpose after dealing with their customer service by email. They have unsubscribed me from the service, but still no refund on the payment they wrongly took. No apologies for their website not working correctly either. They said they can see I unsubscribed successfully (that must have been a member of staff!) which also misses the point that I asked them to cancel the membership before the end of trial and they did not! So I would advise against signing up to any hayu free trial offers you may see floating around!

Its terrible! Used it on google chrome, apple safari, iphone app andddddddddd on android and they are all s**t! Its buggy af, episodes will stop and refresh the page onto another episode out of no where, you'll just get logged out of our account at any given moment, there will be at least a couple days every month or so where the website just will not load at all, at the moment it wont load any show in full screen so if you want to watch it has to be in the tiny small screen, most of the time you have to manually find a tv shows new episode because all the features on the website are f****d it never keeps your shows saved. Just dont do it to yourself, cause honestly this pile of w**k company doesnt give one about your experience once they have your coin. it is not worth a penny.

When hay u first came out lots of issues, so I cancelled with telus, 2 months later I subscribed again, with telus now there are no bugs , and iam watching hay u all the time

HayU are getting better and better. Brilliant customer service with issues I had regarding quality of programmes via Amazon Firestick but always very helpful and a great selection of programmes.

Didn't sign up, got billed via Amazon Prime (could cancel via Amazon but still never signed up!). Whatever this is, it's a scam.