hayuReviews of hayu.com

Laver endnu en anmeldelse om Hayu. Har nu skrevet med dem i 3 måneder og de fortsætter med at trække penge på mit kort. Nu har jeg kontaktet banken og må ha et nyt hævekort fordi det er komplet umuligt at opsige det abonnement. Hold jer langt væk fra Hayu. Kundeservice kan man ikke klage over for der er ikke nogen. Det er svindler firma der vil noget..........

I’ve had horrible experiences with Hayu and now my mother. Before, I’ve cancelled it a week or more in advanced but I would still get charged so I’d log back into my account and it’s still active so I’d have to cancel it again (THIS HAS HAPPENED EVERYTIME). NOW the same thing has happened to my mother. My mother cancelled the Thursday before and even showed me as I was there, she went through the WHOLE process. I was paying for her so I still got a charge; we then logged back into her account and what do you know...IT WAS STILL ACTIVE. These people are ABSOLUTE FRAUDS! Their responses are “Regarding your query, the subscription linked to (email here) was created through our website on 09/03/2020 04:22 and the free trial ended on 09/04/2020 05:22. Unfortunately, our system only received a cancellation request on 09/08/2020 05:32 and it will take effect at the end of your current billing cycle, on 09/09/2020 05:22.“. The way they have their systems set up is the first time you cancel it doesn’t actually cancel, you have to cancel it twice but after you already get charged and then they refuse to refund you. It’s your faults you have the free 30 day trial not ours and if you aren’t making enough money off of it change it but don’t commit fraud to make money! I am reporting them so hopefully there’ll be an investigation! I am beyond upset! If I could rate them a 0 I would!

Cancelled subscription in January. They admit I have no subscription yet they continue to take money from my account. 7 unauthorised payments for a subscription I dont have. Reading these reviews this is clearly a problem so I have now reported to ombudsman.

I don’t understand how they can charge £4.99 on the hayu app but if you sign up through amazon it’s only £3.99 for exactly the same tv programmes the same service everything. I haven’t used the app in so long because the tv programmes are crap

I’m using apps from iPad to watch Hayu videos and it is terrible. The apps glitches and signed me out everytime. It has been 3 days now. The only customer service is from Twitter. So I have to create twitter to to complain but only the Bot is sending me message. They never reply and look at the problem at all. Hayu has really nice tv shows but worst apps!

Got an email to say the price of by hayu subscription had gone up. Didn't realise I even had it!! I cancelled my standard now tv sub in August last year, and got rid of my stick as I moved to netflix. Looking at my now tv account I allegedly signed up for a weeks free trial in November, and have been charged for it for the past 9 months!!! Customer service wouldn't refund me, even though they knew I had never accessed the service. Had to ask them to completely delete my account so they wouldn't sign me up to future services without my knowledge.... Disgusted

DONT GET they steal your f***ingmoney I set up a trail cancelled it because it’s terrible and they charged me still and after they charged me I couldn’t even use it

Crashed...AGAIN. So frustrating. Should be sending customers refunds for all the time its unavailable.