hayuReviews of hayu.com

Absolute rubbish. It’s such ashame because their content is great. Offers the ability to download up to 25 programmes to watch offline. I managed to download 25 once, in 2020. The most I’ve even able to download now is 1-5. When I was able to download these 5 programs, I was wanting to watch them on a flight. 1 worked perfectly, the other 4 gave me the error I am only too familiar with ‘Oops, something went wrong’ That message is inaccurate, it really should say ‘Ooops something is always wrong’ When you email them they send you a canned response to delete the app and re download it. I shouldn’t have to do that, it’s 2023! Absolute Rubbish

Jeg ELSKER Hayu! Hvis man, som jeg, elsker Real housewifes of ….., så er det her, man skal “ligge sine penge” (49kr/mdr). RHO.. var årsagen til, at jeg i første omgang, oprettede abonnement hos Hayu og ja, det er da også det jeg ser mest! Men alt er herinde! Og det er ikke en dansk tv-tjeneste, så NEJ, der er ikke danske undertekster på alt, slet ikke hvis det er helt nyt.. og NEJ der er ikke dansk tv. (Hentyder til de dårlige anmeldelser) Nogle skriver at der er problemer med anmeldelse af abonnement mm., det har jeg aldrig oplevet!, og jeg har brugt Hayu i 6+ år, af flere omgange! Alle de dårlige henvendelser er totalt uberettiget. Kender flere som “følger med” i RHO, på Netflix.. og de kan slet ikke følge med! Her får man alt når det kommer ud, så jeg er 3-4 sæsoner forud.. Jeg elsker denne app! Det er den eneste tv-tjeneste jeg har og jeg er lykkelig! (Jeg er helt irriteret over at man ikke kan kommentere på andre anmeldelser..)

The app is absolutely useless and nonfunctional.. the customer service is absolutely useless and nonfunctional.. how are they still in business?? Give the licence to someone competent so we can enjoy the shows we love without dealing with your terrible business

Doesn’t honour cancellation period. I cancelled my subscription and for some reason the cancellation didn’t go through. Obviously I hadn’t been using Hayu because there’s nothing good on there to watch. I then get a random charge, go on the account and see that it says the subscription is still active. I asked them to refund it as I do not use Hayu at all and it was supposed to be cancelled a month prior and I have no idea why it was active again. They said no. So my money is wasted because there’s nothing good to watch on Hayu so I don’t use it at all. Other companies are way more accommodating than this. Hayu is a bad company.

Terrible. Always crashing. Downloads rarely work.

Never uploads shows on the day it’s suppose to b uploaded il just watch them free online at this point

It’s better to ask what isn’t wrong with Hayu cause it’s far and few between. If it wasn’t for the shows on it, I would have cancelled my subscription a long time ago. Not only do their apps not work on TV platforms more than half the time (Amazon Fire Stick, Google Chrome Cast, Roku, etc.) making me have to constantly cast from my phone to watch anything. But the phone app glitches so much that everytime I pause a show I have to uncast, force quit the app on my phone AND the TV, and start the process over to find the show I left off on and recast. Not only that, but the app itself doesn’t keep track of where you left off so you’re constantly starting episodes you’ve already watched because it does a horrible job of keeping track of the last episode you watched. Lastly, I’ve reported all these issues to Hayu’s customer service several times, with photos/videos to prove how awful their app is and IF they respond (typically 1/5 times), they ask you to try a solution you’ve already told them you tried in a previous email. They have the worst customer service I’ve ever experienced as they haven’t responded to my last 3 emails and it sucks to pay for an app you can’t use half the time. Once I finish my current shows up, I will be cancelling this service because the hassle and stress is not worth it.

Charged after cancelling subscription!!!!