Havertys FurnitureReviews of havertys.com

Quality is #1 in Havertys furniture and Service is tied at #1! I continue to shop for my furniture at Havertys because of the people and furniture that is made for a lifetime. My Louis Auguste Moreau (French, 1855–1919) bronze "Bucheronne" is magnified by the "Sands of Time" wall art I purchased from Haverty's. Havertys is a destination place for me!

Haverty's pushes the Guardsman warranty KNOWING the warranty is pretty much useless. It's a scam and if Haverty's had any integrity they would stop pushing Guardsman and work with a different company. DO NOT BUY THIS WARRANTY!!! My recliner stopped working, in the reclined position, around the first of June 2023. I filed a claim on June 7, 2023. The service rep showed up a couple of weeks later and said I need a new motor. He ordered it right then. After a month I called to get the status and was told the part was never ordered. They ordered it then and told me to notify them when the part showed up. It is now October 4th and my chair is still not fixed and the part has never shown up. 4 months with a recliner stuck in the reclined position. A birthday party, a gender reveal party, company for a week, and several guests over the summer with a broken chair. Their customer service is horrible and the warranty is useless. Don’t waste your money.

I purchased a sectional from Haverty's on August 5th, 2021. I purchased the extended warranty for 3 years. I have put in a claim in April 2023 for the motor on one part of my sectional to be repaired. Today is September 19th and I still have not received the part nor has my recliner been repaired. It's been 5 months and my warranty is for three years which will expire soon. This is absolutely absurd and unexceptional and ridiculous to have spent money for the warranty and yet I can't get service from the Guardsman Warranty Dept. in 5-6 months. I purchased my sectional from Haverty's at Lakeline. The extended warranty insurance was purchased with Guardsman. I have called numerous times to Guardsman @800-482-7340 & 888-428-3789 & 800-285-0080 and yet I have not heard anymore from them. I have called Haverty's @ 512-257-9803 and spoke to manager's and supervisor's at the store trying to expedite the situation and I still have not received the part to repair my sectional. The sectional has been in a reclined position and stuck out presenting a safety and hazardous situation in my home. I am a disabled senior and I have young grandchildren, who often visits me and that really has become a hazardous and dangerous situation for me and my family. I am absolutely dissatisfied with the Guardsman Warranty Claims Dept. and I have spent far too much time and money not to receive better service from them.

Delivery experience terrible. Purchased a bed and desk in early June scheduled for a July 1 delivery. The delivery was missed and received a phone call stating earliest deliver will been the next friday. So now a disabled Vet daughter has to sleep on the floor because of Haverty failure.

Today I had an awesome experience with a technician Stacy (male). He was very thorough and knew his job. What seem to be so complicated was a small lightbulb issue. Thank you so much for your expertise and your knowledge. Thank you, Tonya

Havertys have a very rigid return policy, they do not even agree to cancel warranty for furniture that has been delivered for few days and no claim made. Their warranty excludes everything that could go wrong with the furniture, it is worthless. The Sofa I bought is sinking in the middle and the expert they sent to inspect is not sure if it can be fixed but will try. I am waiting for their action. I cancelled the remainder of my order due to their inflexible return policy and their indifference to my concerns. They could have had more of my business had they shown they care, but their attitude is we got your money so we don't care anymore. Very short sighted policy. Never again.

Havertys promoted themselves as the best company when I bought the furniture, but its been one mishap after another. They even sent an older man who could never lift a couch up the stairs out and ignored it was a second floor delivery. Desk took forever to come and I am still waiting for them to have someone come and tweak the installation since it could not be perfect with all the effort they made to get it right on delivery. Just temper expectations on the customer service side.

My experience with Havertys was outstanding. The salesman named Ralph and the decorator named Ethan in Dunwoody, GA made my experience so positive and enjoyable. They went over and above to make sure we made the right purchase for our home. It is a pleasure to shop at a store where the staff is so knowledgeable and professional. Havertys stands behind their merchandise. I highly recommend them.