Havertys FurnitureReviews of havertys.com

If you want furniture, pay for it, and never receive then the Louisville Havertys store is a great place. Bought furniture 5 months ago and the store has no idea how to followup or keep us informed on why the delays.

What started out to be a pleasant experience turned into an exhausting mess. They botched our total. They left off some discounts they promised us. I had one phone call with them where they outlined everything they were going to adjust. Shortly after the many versions of the new bill started to show up. Each one contained errors that boggled the mind. I honestly don’t know if they are that dense or we’re trying snow me. After several emails, it was done. It took the better part of a week to get them to start to adjust it. I had to threaten to cancel the order to get them to reach out. I moved the delivery date I originally had because I didn’t want to take delivery with it unsettled. Unprofessional is a kind word for the mess we endured.

Avoid Havertys if you value your time and sanity!” “ Worst delivery and response I’ve ever experienced. After 3 attempts to deliver a dresser, I’m beyond frustrated. 1st delivery: I waited all day only to have the dresser arrive damaged. After a 3-week wait, the 2nd delivery was another disaster. I waited all day again, only to get a call at 6:15 PM saying the replacement dresser was broken. Then, 2 weeks later, the 3rd attempt was an even bigger joke. The driver didn’t show up. At 6:40 PM, I got a call saying he needed 45 minutes to arrive—after I had waited all day! When I spoke to the manager at the Pineville, NC store, the best they could do was schedule another attempt 2 weeks out, with no guarantee of a daytime delivery. I asked to cancel the order and have them pick up the damaged piece. A few minutes later, I got a call saying they could pick up the damaged dresser in 2 days but couldn’t deliver a replacement until mid-December. Where’s the logic in that? This has been an absolutely unbelievable customer service experience. For a company that calls itself customer-focused, this is unacceptable. Rest assured, this review will be posted on social media as well.

I purchased a recliner, loveseat, rug, and rug pad on June 7, 2024 at the Glenwood Avenue Havertys Store in Raleigh, NC. When I arrived at the store, Shalini Nagpal (Sonia), greeted me and asked if she could help. I shared with her what I wanted to purchase and showed her pictures of my space. She showed me several options. Once I settled on the furniture, Sonia worked with me to coordinate a rug with the furniture. She also arranged for financing and delivery which was on June 22. The two young men who delivered the furniture, were polite and professional.

Bought a store floor display sofa. We were made aware that it was non-refundable but it was fine because it was good value for the price. However, we put the sofa covers in the washing machine and it came out all ripped. None of the other stuff in the laundry got damaged. Must have been really old stuff or damaged product.

I purchased a console and have tried on various platforms (iPad, PC, iPhone) to leave a negative review at the Havertys website, but it won't let me! So, I'm seeking other locations where I can give an honest review of my purchase. The console has a strong chemical smell and has been off gassing for weeks. One door doesn't latch. People need to be aware of the smell in case they don't have a way to dissipate the smell. We've been keeping windows open and running an air filter.

Have been a customer for years made multiple purchases which were always paid off on time or early. A few day ago we were looking to purchase additional furniture only to find our credit card had been canceled. Now we understand if you don't use your credit card for an extended period companies will close your account but that wasn't the case at all. We actually just paid off the card about 6 months ago. Also, the fact they made mention of the decision was made based on credit report which it also false because shows we are in good standing with all creditors without one late payment and never been late. Though a 10k purchase is just a drop in the bucket to the company as a whole but you lost a customer that exclusively shopped a Havertys for our furniture needs.

Salesperson lied and promised delivery on item purchased would be within 4 weeks. I called today, 3 days from the 4 week date, and was told that the order had been delayed and would not be delivered for another 20 days. Totally unacceptable, as the sofa was purchased for Christmas entertaining. Customer service was a joke - offered only to credit the delivery fee. They keep my money for 2 months without providing any goods and think that's acceptable?? Canceled the order and was told it would take another week for the credit to hit my card.