Havertys FurnitureReviews of havertys.com

I purchased a recliner from Haverty's in Cedar Park, TX. The store people (I'd give 4 stars to) are all helpful and friendly. The chair was so soft and comfortable. The one delivered was like sitting on a rock. The arms didn't have as much stuffing. Even the fabric wasn't as soft. I went back to make sure I wasn't imagining this. I even told them that I'd trade the floor model for the one they delivered to me, but that was a no go. I understand that the more you sit in it, the softer it gets, but you have to want to sit in it. It was not put together properly, and I didn't notice until I opened the blinds behind the chair. There is a gap in the back where you can see the window. I tried to schedule a fix. It took 3 weeks for them to call me back. I was told they would be here after 1 pm. Perfect ! A few days before, I was given a 9 am to 5 pm window. When I tried to tell them that it would not work, we just went round and round (I think I was dealing with AI). Why should I sit around all day waiting to have them fix something that was their fault!!! I finally told them to cancel the fix. I'll fix it myself or just live with it. This is a $1,000 chair! We've purchased quite a few pieces of furniture from this store over the years, but never again.

The tables we ordered were perfect for our family room. Loved the pattern on the wood and the nesting ability. First complaint - Scheduling a delivery is awful! They make you block an entire day - no 4 hour window until the day before. I got the first set of tables - big nick in the small table. I offered to take a discount since I could tuck it under the bigger one. They offered a $100 gift card. Uh, NO! Scheduled a replacement. Another 8 hours... the big table had a big glob of putty where they started to fix a hole in the table but never finished. Scheduled a replacement... They didn't show - that's another 8 hours. Finally got another set of new tables and yet another big nick but unfortunately, this one isn't as easy to hide. No quality control at all! This was my first experience at Havertys. I will never shop here again.

Quality is mediocre for their prices. Do not purchase their warranty...they will never refund your money if you decide to cancel it later. Their sofas especially are built very poorly and within the first year they started squeaking. They came one time under warranty and fixed nothing. I won't go back to purchase anything from that store.

We ordered 3 small end tables which were nice however we returned as they did not match well when we placed in our living area. 2 issues: (1) Salesperson NEVER mentioned any charge ($100) for delivery otherwise we would have picked up for free. (2) Their delivery was horrible. Driver drove on both my lawn and neighbor's damaging neighbor's poles. They did this twice!

I purchased a console and have tried on various platforms (iPad, PC, iPhone) to leave a negative review at the Havertys website, but it won't let me! So, I'm seeking other locations where I can give an honest review of my purchase. The console has a strong chemical smell and has been off gassing for weeks. One door doesn't latch. People need to be aware of the smell in case they don't have a way to dissipate the smell. We've been keeping windows open and running an air filter.