Havertys FurnitureReviews of havertys.com

We purchased a sofa from Havertys and paid $350.00 for a 5 year warranty! It has been over 6 weeks since we tried to submit a claim. After a 10 days of trying to submit a claim we finally got a Claim submitted and after more than a month we still have had no contact from Guardsman, the warranty company, and we can not get any updates on when Guardsman will repair our Sofa! Guardsman is a stone cold ripoff and Havertys has not interceded to honor the $350.00 warranty they sold us along with the Sofa! In closing, do not buy anything from Havertys and definitely do not buy any Warranty from Guardsman!

I am writing to formally escalate an unresolved issue involving my Havertys sofa and the 5-year protection plan I purchased at the time of sale. Due to the lack of resolution and follow-up from your store, I have already submitted a formal complaint to the Better Business Bureau. About one year after purchasing the sofa, the stitching on the side of the couch began coming apart. This was not normal wear and tear but a clear defect in materials or workmanship. I filed a warranty claim through the protection plan, but it was denied because the claim was not submitted soon enough, even though the problem developed gradually over time. Two years later, when I returned to the Havertys Haymarket store to purchase additional furniture, I explained the situation to a sales representative. I was told the claim should not have been denied and was advised to submit it again. I followed that advice, and the claim was denied a second time. The representative then assured me this was not right and promised that the store manager would contact me to resolve the issue. That was several weeks ago, and I have received no call, no email, and no communication of any kind. I purchased the protection plan for peace of mind, expecting Havertys and its warranty partner to stand behind the product. Instead, I was denied coverage twice and then ignored after your own employee acknowledged that something was wrong. That is why I filed a complaint with the Better Business Bureau. I am requesting that Havertys review this matter and provide a fair resolution, such as repair, replacement, or reimbursement related to the defective stitching. I also expect an explanation for the lack of response from the Haymarket store manager. I would prefer to resolve this matter directly with Havertys, but I am prepared to continue pursuing it through the BBB if necessary.

Havertys promoted themselves as the best company when I bought the furniture, but its been one mishap after another. They even sent an older man who could never lift a couch up the stairs out and ignored it was a second floor delivery. Desk took forever to come and I am still waiting for them to have someone come and tweak the installation since it could not be perfect with all the effort they made to get it right on delivery. Just temper expectations on the customer service side.