HAVAReviews of havalab.com

They are very understanding even when you make simple mistakes they will help you correct them

MY CUSTOMER SERVICE EXPERIENCE: HAVA resolved an issue I had to my complete satisfaction: they replaced, free of charge, the first dishwasher I had which had a hidden leaking crack. The process was a bit stressful, as they wanted me to try to repair the dishwasher by myself first. I actually don't mind doing this, but this is something to keep in mind if you are not a DIY person. They also wanted to send me a repair part, which I suspected wouldn't solve the leaking issue. It took me a long time, but I disassembled the dishwasher thoroughly and found the leaking crack. To HAVA's credit, they sent me a new dishwasher once the crack was found. I'm completely satisfied with how they resolved the issue. The whole process took longer than I was hoping for but I'm very glad that I didn't give up, and that their customer service always replied to my emails quickly. THE DISHWASHER: The build quality of the dishwasher is very good! I also think the design is nice to look at. THE COMPANY: The fact that they have their own website, and a US facility, is a big plus. Their staff are also knowledgeable and reply quickly. They seem like they really care about fixing your issue. CONCLUSION: HAVA seems like a trustworthy company that supplies well made products.

Envoi rapide , très bon lave vaisselle efficace et économique

ES ist super und verfügbar

Washing machine T 02. I am very pleased with both delivery and machine, it was easy to set up and i have now used it a several times the last two weeks and i am very satisfied with it.

There were complications with the post service and I am so thankful that the support from HAVA helped me through it, always being kind and patient. My machine finally arrived and I am beyond happy, it’s really a good decision. Five stars for the machine and (if possible) seven for the support!

Nun wir haben lang nach einer Tischspülmaschine gesucht, die unsere Anforderungen am besten erfüllen kann. Dann haben wir ein solches Gerät bei ihnen gefunden. Zuerst hatten wir Bedenken, eine solche Maschine, über das Internet, von einem „ausländischen“ Hersteller zu kaufen. Wir sind es dann doch gewohnt, dass es in unserer Nähe einen Servicepartner gibt, bei dem man Ersatzteile bestellen und Reparaturen durchführen lassen kann. Doch mit dem Service, den Sie anbieten ist es für uns auch in Ordnung. Was mich verwundert ist, dass Sie ihren Kunden zutrauen „zumuten“ ihre Geräte erst mal selbst zu prüfen und zu reparieren. Bei uns ist das möglich, weil ich selbst Handwerksmeister bin und deswegen eben viel selbst machen kann. Wenn meine Tochter die Maschine ohne mich gekauft hätte, dann hätte Sie die Prüfungen und Reparaturen nicht selbst durchführen können. Was ich richtig gut finde ist, dass ihr Support gut erreichbar ist, schnell (und sehr freundlich) auf Anfragen reagiert und bemüht ist die Probleme zu lösen. Aktuell bin ich sehr zufrieden 😊

I have used the product 3 times till now, everything is great so far. Good product quality. Bad delivery though . 3 weeks delay due to Black Friday period.