Hart Medical EquipmentReviews of hartmedical.org

Response from Hart Medical EquipmentApr 17, 2026

Thank you for bringing this to our attention. We sincerely apologize for your recent experience and any frustration it caused. Clear and respectful communication is a priority for our team, and we regret that this interaction did not meet that standard. We understand how important it is to resolve billing and insurance matters efficiently, and we are sorry that you were unable to get the assistance you needed. The behavior you described is not reflective of the level of service we strive to provide. We will be addressing this internally to ensure proper communication and professionalism are consistently upheld. We would appreciate the opportunity to assist you further and resolve your billing concerns. Please contact us directly at [email protected], with your name and phone number at your convenience so we can review your account and provide the support you need. Thank you again for your feedback.

Response from Hart Medical EquipmentDec 30, 2025

Thank you for sharing your experience! We’re so glad to hear that Tracy was able to provide the care and attention you needed to find the right CPAP mask fit. Our team takes pride in making sure every patient feels comfortable and supported, and it’s wonderful to know that your treatment is off to a great start. If you have any questions or need further assistance as you continue your therapy, please don’t hesitate to reach out. We’re here to help every step of the way!

Response from Hart Medical EquipmentDec 30, 2025

Thank you for bringing this to our attention. We take concerns like yours very seriously and want to resolve this matter promptly. Please contact our customer service team at [email protected] so we can review the details and assist you directly. Your trust is important to us, and we appreciate the opportunity to make this right.

Response from Hart Medical EquipmentDec 30, 2025

Thank you for sharing your experience and for recognizing Kristy’s outstanding service. We’re thrilled to hear she made such a positive impression and helped ensure everything went smoothly with your purchase. We truly value your feedback regarding the phone system and apologize for the inconvenience you encountered when trying to reach us. Your comments have been shared with our team so we can work on improving this process. We appreciate your patience and your decision to return, and we’re always here to assist you whenever you need us.

Response from Hart Medical EquipmentDec 3, 2025

Hello, we’re very sorry to hear about your experience and understand how stressful this situation must be—especially when managing essential diabetic supplies. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We would like to look into this immediately to ensure your account, billing, and insurance details are reviewed thoroughly. While we can’t discuss personal account information publicly, we want to make this right. Please email us securely to [email protected], with your full name, date of birth, and the best contact number so our leadership team can reach out and assist you promptly. Thank you for giving us the opportunity to address this.

Response from Hart Medical EquipmentDec 30, 2025

Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with the phone system and the delay in getting your order processed. This is not the level of service we strive to provide. We understand how important your supplies are and want to resolve this promptly. Please reach out to us at [email protected], and we will prioritize your request and review the insurance status immediately. Your concerns have been noted, and we appreciate your patience as we work to improve communication and service.

Response from Hart Medical EquipmentOct 17, 2025

Hello Pam, We sincerely apologize for the extended hold time and the frustration this has caused. This is certainly not the experience we want for our patients or partners. Our team has been experiencing higher-than-usual call volumes, but we understand that your time is valuable and this delay is unacceptable. We’d like to make this right and ensure your concern is addressed as quickly as possible. Please reach out to us directly at [email protected], and include your name and a brief description of your concern so we can assist you promptly. Thank you for bringing this to our attention — your feedback helps us improve our service. — Hart Medical Equipment

Response from Hart Medical EquipmentSep 5, 2025

We’re very sorry to hear about your experience. This is not the level of service we strive to provide, and we take your concerns seriously. We never want a customer to feel dismissed or unheard. We’d like the opportunity to look into this matter further, especially regarding your concern about billing. Please contact us directly at [email protected], with your account information and a good phone number so we can resolve this as quickly as possible. Thank you for bringing this to our attention — your feedback helps us improve, and we are committed to making this right.