Hart Medical EquipmentReviews of hartmedical.org

I have used Hart Medical for CPAP and CGM products for a few years as well as mobility products for my wife before she passed. I have not had any issues with their CPAP and DME sections.. But, today I switched my Diabetic/CGM purchases to another provider.. I have tried for the last two weeks to get them to fill my CGM prescription.. They did nothing whatsoever to get that done.. They kept blaming my Dr. for the problem but my DR. said they repeatedly sent the Rx and chart notes.. In those two weeks I called Harts CGM line multiple times to try and get things worked out to no avail.. I got absolutely no help or even communication from anyone at HART and going without any Libre 3+ sensor or glucose monitor.. Just as a side note, on more than one occasion I waited for over 30 min listening to their CPAP ads over and over again with no break, then the calls just disconnected. Very, very, very, very poor.. I can't say very enough..

Heart medical supply is one of the poorest place I ever had to order the flight from is taking a week to get my supplies I will be better off just going Benson's Hospital supply you would be amazed what they charge your insurance company every review has one star nothing better they suck

Very lousy customer service Over priced product Billed a year later than I got my c pap machine and I lost one of my insurance 6 months prior and I have Medicare and they dint bill any of my insurance And send me the bill

Worst customer service ever. It takes a month to receive an order and they won’t even ship what you paid for. I gave them a second chance and it’s been a month just getting the run around. They keep saying it’s been shipped but cannot provide me with tracking. Now after an entire month, I get an email saying my order has been cancelled. It’s insane being this is a company that supplies medical equipment. Beware! They don’t even deserve a single star. They owe me a start for wasting my time.

Worse medical supply company to deal with. I've had so many issues with them-too many to list. The latest issue was me waiting for a new filter for my concentrator. Tech comes in the morning, as scheduled, with the wrong part. So I wasted that morning waiting for him. Rescheduled for next day service. Receoved a text in the AM stating the rep would be at my home by 1:30 PM. At 1:45, I called Hart to find out wher the rep is. Had to give all my info, all of which they should have in front of them because I had an appt scheduled for that day. Finally was told that rep would be over between 2:30 & 5:30. I complained that I wasted an entire day waiting! Then I was told that "they tell people to plan on being home for the entire day & wait for service"! I WAS NEVER TOLD TO WAIT AN ENTIRE DAY FOR SERVICE. (Who would accept that?) And if that is really true, why does Hart send a text in the morning tell you what time to expect them? Expecially if the time could change due to customer needs. I shouldn't have had to call asking where the driver was today. Hart should have called me to tell me there has been a time delay on service for me. That would have been the courteous thing to do. Unfortunately, the office part of Hart doesn't know what the delivery part is up to on a particular day. Another BIG problem is their web site & ordering supplies. Specifically, cannulas and cords. Even though you've ordered from them previously, you cannot reorder on-line, even though there is a section for reordering supplies. THEY DO NOT MAKE IT EASY FOR CUSTOMERS. I'm stressed enough & they just make things worse. They say they care about their clients, but do they really? I

I have been dealing with Hart Medical for years. Wait on hold forever, send the wrong parts after weeks of waiting. Now I need a new machine. They kept claiming the doctor never sent the prescription. They claimed I was never seen at the doctor. I was seen 2 weeks prior. Customer service sucks. On hold for 15 minutes at a time. Sent only a part of the order. On hold again to try to get the rest of the order. Had to be transferred to someone else. Nothing is good about this company!

When my physician ordered a c-pap for me I really did not want to go back to Hart based on my experiences with them in 2022. See my Google review under Robin L. However, if you want a brick & mortar store for expected knowledgeable care, Hart is it in NW OH. I wish I would have ordered online! 12/16/25 Darah at Hart confirmed they had the prescription from my physician. I confirmed with her the correct insurance info. 12/22/25 I f/u with Hart as there's been no communication from them from them about the c-pap. I was informed that physician never signed the order. 12/23/2025 Hart confirmed receipt of signed order from physician. "Takes weeks to fill a c-pap order". 1/21/26 I call Hart for status of my equipment since it has now been over 5 weeks. A very pleasant Jackie states she will email the c-pap team & request they f/u with me. 1/27/26 vm from Hart requesting I contact to confirm my insurance - again! I return call 1/28 & confirm my insurance info. 3/5/26 vm from Hart, c-pap is in. I call & schedule p/u for 3/10. It's taken 3 months for this process! 5/12/26 I call Hart & report I have not received a bill for c-pap & accessories & am informed no costs. "Everything must have been covered by your insurance" ...5 months from date they received the order. 6/8/2026, still no bill from Hart. Someone on their end really needs to look at their equipment inventory & receivables cycle. Not only did I not receive the equipment for 3 months during which time they could have received payment, I now haven't received a bill for the equipment for an additional 3 months. A total of 6 months that Hart could have received funds for equipment. Same date, 6/8/26, I receive a call from Eureka at Hart telling me I can reorder additional c-pap accessories. I ask what my co-pay would be & she states she will need to put a special request for this information. I instructed her that no additional orders are to be placed until I receive the cost information at which time I will call Hart & let them know whether to move ahead with the order. This same day, 6/8/2026, at 9:15pm I received an email from Hart letting me know the order for these c-pap accessories had been placed. I haven't even received the out of pocket costs figures yet much less approved them ordering the items. 6/9/2026 I call Eureka & instruct her to cancel the order reminding her of our conversation the prior day & that the order was never approved by me to begin with. The order was appropriately cancelled. 7/5/2026 I receive a bill from Hart for $360.82 for the c-pap & accessories I received on 3/10/2026. The invoice itself is absent important information such as what was billed to my 2 different insurances, what each paid, how did Hart arrive at the costs for me & how much did Hart receive. Info which is industry standard on medical bills. On 7/6 @ 9:30am I called Hart Corporate billing at 810-406-4450 & speak to Kayla about this missing info. I reviewed my conversation of 5/12 when I was informed there would be no out of pocket costs. She brings up they billed be 6/25/26 as though there's some delay on my part contacting them on 7/6 for further info. She is so determined to be the final word in this conversation that she repeatedly tells me that I need to look into my insurance myself & find this info. She also informed me that there was no note from my 5/12/26 conversation with Hart personnel. I redirect her back to industry standards & inform her that Hart should have this info on my invoice readily available to customers. I also question why there appears to be three separate charges for the same item, AirSense Humidair Climateline heated tubing. One dated 3/10, another 4/10 & lastly one dated 5/10/26. Kayla literally hung up on me! I immediately attempted to call back, planning to request to speak to a supervisor. Interestingly, the call goes straight to voice mail. No point in my leaving a voice mail requesting a supervisor since apparently Kayla is now screening calls & will be highly unlikely to facilitate this. I then called Hart in Monclova & was informed all billing questions must go through the original number I called when I spoke with Kayla. 7/9/2026 I receive a second bill from Hart dated 7/2 for additional charges for a Humidifier for Pap. Again, it appears there are duplicate charges & both for 3/10/2026. If you read through the above as well as my Google review of 2022, you can see a pattern of very poor customer care. I also see another review about someone contacting Hart billing & also being hung up on as well as numerous negative reviews on Yelp & Trustpilot for Hart in general. The local Monclova OH office seems to fair better & they have been "nice" to deal with but the process of obtaining my equipment & billing issues just reinforcd my desire to not work with them again and to let others know of my experiences.

Very poor customer service. Each time that I called to find out the status of my husbands wheelchair, each time I was told that Christine or Donna would call me back when they are finish with their call. Well I am still waiting. Five weeks later we are still waiting for a wheelchair.