Harry Potter ShopReviews of harrypottershop.com

Bought the new time turner wand for my son it arrived perfectly, but the wand is so light and flimsy. Made with very cheap plastic and feels like it would break so easily. Have loads of wands, but none feel as cheap as this. Would send back but he was so looking forward to it. Do not buy unless essential. Waste of £33.00

I placed an order on Dec. 11, 2024 and two items shipped within 2-3 business days. The most expensive item has been sitting “processing order” and I sent two emails asking about my order and no response. Initially the “contact us” which is email only would not work and was blocked. There is no way to reach anyone and with the prices I paid and it’s the main company’s website there should be better customer service. I will not order again from the company and I advise others to avoid it. They could easily solve the issues with actually replying and if an item is out of stock then mark it online instead of ruining someone’s Christmas present. It was one of two things that my daughter requested so she was pretty bummed about it. Also I would expect an offer of store credit for the mess but no email for anything so far. This is super sad…I’ve never experienced this situation with any online order, even tiny home based Etsy businesses are far superior to this terrible management.

BOOOO WE LOVE STARWARS

DONOT ORDER FROM HERE! Never order here!! For those kind of prices, I expect a LOT more, especially their customer service! I feel robbed and cheated!! I ordered 3 items, all shipped individually? One of the items I received was in terrible condition! And ne just never arrive? I tried contacting them seceral times, but there was no response at all! Awful service!!

Ordered a Triwizard personalized shirt. Quality is awful and is not worth its cost nor official merchandise expectations. Looks cheap - stitching is very messy. There are also thread pieces all over inside the shirt. Label "Made in China"... And this not the good kind of China quality. It's the one you'd expect from Aliexpress, Temu or etc. Sold for 51EUR, while the tag says 40USD != 51 EUR. Support didn't help and doesn't read what you write, just sorrys, assumptions and excuses, but no help at all. Official Harry Potter store sells overpriced cheap China quality merchandise... People expect to receive "magic", but instead receive cheap "trick". Disappointed to say the least! Too bad I didn't view reviews earlier, but I didn't expect such service from an official merch store...

I’ve purchased from them quite a few times with no problems. Unfortunately I received all melted rotton chocolate. When I asked for an exchange or refund, they said sorry, no. It wasn’t even packaged well enough to keep it from getting hot. Won’t be purchasing from them anymore!!

I ordered several items from this shop. Poor customer service overall. Slow and the quality of the items was equally poor. The quality of the jumper was absolutely horrible. You could get another jumper for cheaper in any other store. The description on the website states that it’s made from soft acrylic but it’s anything but soft. The jumper is so itchy that I couldn’t wear it. I tried to soften it by various means but it wasn’t possible (tried so many different ways but there is no fixing it). If you want to return the item, you have to pay return costs especially when ordering from outside the UK. It’s kind of a scam to describe something as soft and then deliver something that is extremely uncomfortable to wear and which isn’t actually objectively soft. Not compliant with UK consumer protection laws. Fraudulent misrepresentation too… if you induce people to enter into a contract on the basis that goods will be fit for purpose and they are not, then that’s very dishonest. The least that you could do is offer solutions…

pls dont be confused. if you get the wrong item, or just get tottaly scammed, you have visited the wrong web store. the orginal one is harry potter shop. not harry pot store. harry pot store is is a scam site.