Hardware Online StoreReviews of hardwareonlinestore.com

Let me say that I do like the product and it was slightly cheaper than other vendors. The troubles I experienced were excessive for something like a simple plastic planter container. Upon arrival, the box was busted and wet, with a gaping hole in one corner. The product was fortunately unharmed. I was never sent an email to confirm my order or provide any tracking information. I learned over 2 weeks after my online purchase (from a phone call I made which was luckily answered by a company employee), how the item I ordered had been on backorder. The company was supposedly receiving and shipping out 400 of this very item the day I called. Almost 3 weeks after my credit card was charged, I did find the item at my doorstep. Everything about the lack of communication and awkward customer service, together with improperly packaged shipment were all too much. I am surprised the product was even shipped after reading these reviews. Disappointed for these made in USA items to be so risky to order; I will have to buy foreign made items in the future because at least they are trackable via email.

It's been 15 days since my order was confirmed, and I have not received the honey bottles I ordered despite the fact that they were promised in 3-9 business days. Of course, my credit card was billed immediately. I've called the company numerous times but have not gotten an answer. I'm willing to change my review if I hear from the company via email. Sure wish I'd read the reviews prior to ordering!

Never and never will I use this company again. I will report to get them expunged from the Federal buying system. Bought and paid for products in February and the order has not been delivered and my request for refund ignored. They even hanged up on me during my last call.

Absolutely the worst buying experience I have ever had. Made a purchase on 6/20/2019. Shipping stated 3-9 business days. Item still has not shipped to this date and their customer service is a joke. First of all I did never received a tracking number for the shipment until I reached out requesting one. Secondly each time I called in I was placed on hold, hung up on, or told I would be called back because they had more important customers to attend to. Very rude and never once did they call me back when told they would do so. I called in to cancel my order and again I got the run around and was told I would get a call back. Never got a call but now they are sending me emails that my order has shipped. I don't even need this item anymore because I needed 4 days ago and had to buy one elsewhere. If you need something quickly or need questions answered do not do business with this company. I wish I could give negative stars.

Purchased a pool bonding kit on June 16th. Needed to get one sooner to have pool inspected by electrician. Purchased a product with a different seller on Amazon & received it next day. Contacted Corey at HOS Hardware on 6/25 and informed him of this and requested a cancellation of my order & a refund, He was very accommodating & polite and credited my card immediately. I received a refund verification in my email within minutes

Selling items they don't have in stock. Wait 5 days to inform after they charge credit card immediately. Bogus web site.

Unfortunately I used them BIG MISTAKE. They advertised one thing the send you a inferior item. Sure you can return it but they don't refund shipping and charge a 25% restock I will never you them again!!!

One star review is a bonus. Ordered two weeks ago, took 10 days after order to even speak to someone. I was cursed out by Corey because he did not even know how to look up the order number I gave him. He became frustrated and cursed me out. Finally spoke to Corey, and all he could tell me is the warehouse has not sent out the items I ordered. Also it would take three days to issue a refund and then how long before it would actually return to my credit card. There should be a place for no star, for this company.