Hardware Online StoreReviews of hardwareonlinestore.com

SHIPPING IS A WRIP OFF, THEY TOTAL THE SHIPPING AFTER YOU PUT THE ORDER THROUGH! $25 FOR SHIPPING IS RIDICULOUS, EMAILED TO CANCEL. NOBODY RESPONDED BUT THEY DID CHARGE MY CARD AND SHIPPED OUT THE ORDER. I COULD HAVE BOUGHT IT SOMEWHERE ELSE MUCH CHEAPER WITH THE RIDICULOUS SNEAKY SHIPPING CHARGE! NEVER AGAIN!

I recently ordered their Black Hat blow mold Christmas decorations and had no problem at all with this order. I called to request information about shipping, (there was no confirmation email with my order) and they told me the delivery date and it was delivered on time. The customer service was a little blunt, but overall they got the job done. Shipping to the mid-atlantic area in 9 days, earlier than the expected date from the shipping option.

I ordered 1 Mr.Grip little screw repair kit. item for $1.49 on 11/4/18, didnt show me overprice shipping fee until after charged total $12,45. HOS Hardware online store .com didnt show subtotal or total or how much until after charged. Sent Email to complain about high postal cost,Email not answered to cancel. I called cancel lady wanted my phone # have someone else to call me back.lady claim she will cancel it, i didnt have order # to give her at time, gave her name ,amount. i will dispute the cost if i have to. Just try cal this morning l got fax machine noise :(. that item can fit in small regular size.envelope.should cost only few $$ to delivery. they ask for your payment information before showing total U charged, should known better

I had a problem with the shipper, not HOS. They (HOS) were very accommodating in assisting me in the problem resolution. I could not have asked for more from any vendor in bringing my issue to a satisfactory conclusion. As an observation, I don't believe that they have a huge staff. The positive on that is that their prices are great because of the low overhead. The negative is that you can get your orders quicker from other vendors, but you are going to pay considerably more for that convenience. If you don't need it immediately and you can wait for your product, this is the best place to buy from. This is the first place that I will check for all of my future needs. One constructive criticism is that the online ordering site needs work. If your billing address and shipping address are the same there are no problems. If they are different, it doesn't work.

Placed order, says it was shipped from China, charged my CC, order never came. Disputed charge and was told this company was a known ripoff

Online ordering is a pain. I tried to order a gas can and kept receiving a notice that I had not chosen the correct carrier for shipment. There were no choices for carrier on the website. Hire someone who understands web development please. Decided to buy locally. Lousy experience.

Ordered hose guides on 6/9/2018 today is 7/7/2018 still not here & no communication.

I had order some pass 10 day but no tracking information, phone and email not answer.