Hardware Online StoreReviews of hardwareonlinestore.com

I do not recommend

Need to change 6 to 9 business days to more like 14 to 21 days. This obviously seems like a mom and pop business, given that the phone is being shared by another business within the same business. I ordered some pieces, and of course charged right away. However, I never got any tracking number. I waited a week then called back. They said the "President of the company" would call me back, and no one did. Called back, same story. Waited another week (the 10th business day), and the lady told me they (who are in Florida) would be getting it sent from their warehouse in California! I asked if she had a tracking number, and she said no until they ship it. SHIP IT? It's been 10 business days and it's not sent. She said "didn't someone tell you it was back ordered?" I said no, because I talked to you last week, and when I ordered it online, it didn't state any of that. She said it should be shipped next week. Basically, it seems to me they probably get it from somewhere else and flip it for a profit. Hope the product is decent, but will look elsewhere next time since the execution of an order is very sketchy.

Let me say that I do like the product and it was slightly cheaper than other vendors. The troubles I experienced were excessive for something like a simple plastic planter container. Upon arrival, the box was busted and wet, with a gaping hole in one corner. The product was fortunately unharmed. I was never sent an email to confirm my order or provide any tracking information. I learned over 2 weeks after my online purchase (from a phone call I made which was luckily answered by a company employee), how the item I ordered had been on backorder. The company was supposedly receiving and shipping out 400 of this very item the day I called. Almost 3 weeks after my credit card was charged, I did find the item at my doorstep. Everything about the lack of communication and awkward customer service, together with improperly packaged shipment were all too much. I am surprised the product was even shipped after reading these reviews. Disappointed for these made in USA items to be so risky to order; I will have to buy foreign made items in the future because at least they are trackable via email.

Online ordering is a pain. I tried to order a gas can and kept receiving a notice that I had not chosen the correct carrier for shipment. There were no choices for carrier on the website. Hire someone who understands web development please. Decided to buy locally. Lousy experience.

Thought i was ordering two 4-pound bags of zinc sulfate for my pecan trees at the quoted shipping cost but instead actually ordered 1 bag and paid the same shipping cost...per bag cost was cheap compared to other vendors on the internet and sealed the deal...however shipping cost was too high thus driving overall cost too high... i should of paid closer attention to what i was doing when ordering...however, i feel misled by HOS and will likely send my business elsewhere in the future...