Hardware Online Store is listed under Malls & Marketplaces.
Hardware Online Store (hardwareonlinestore.com) has 139 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Michele D.
Am currently in the process of reversing the charge to my credit card as I have not received the product, nor gotten a response via email. The phone just rings. I paid more for the shipping than the actual product for 3-9 day shipping and sm two weeks from order date and counting. A scam to me.
Kerin M.
Placed on order on 10.21.19, no confirmation email, no response to multiple emails and no one answers the phone. I am contacting my bank and placing a fraud alert! HORRIBLE ! HARD TO BELIEVE THEY STILL HAVE A WEB SITE
Mark M.
I placed three separate orders on the same day. Never received any order confirmation emails, no receipts and for 9+ weeks I can’t even get anyone to answer a phone or respond to any emails. Every single time that I call, there is no answer or someone picks the phone up and then hangs up. This is some small hillbilly “mom and pop” Ace Hardware Store in Florida that doesn’t answer the phone, doesn’t respond to emails and doesn’t have ANYTHING in stock and simply immediately charges your card and then won’t answer the phone and won’t respond to emails and never ships the merchandise and after 4-5 months you more than likely won’t receive your order. After 2 months of dealing with “Fran” who seemed clueless and senile and doesn’t know how to answer a phone or even use a computer or even how to check email and doesn’t even know how to print a shipping label and can’t even ship a package! This hillbilly Ace Hardware Store (HOS) is the biggest group of incompetent rednecks and it shouldn’t take 5+ months and over 200+ phone calls and 100+ emails just to receive a box or the Christmas lights that I ordered last year (for last Christmas) and received a partial shipment almost a year later! It took almost a full year to receive part of my order and took another 5 months just to get these incompetent employees to cancel and refund the remainder of my missing order that has been on “back order” for over a year now! This “HOS” has the absolute worst website, and worst customer service and they don’t even email you a receipt or an order confirmation or an order number, so even if you call nobody can help you and they ask for an order number (which their website does not work and does not give). Everyone that works at HOS is completely incompetent and completely clueless! This is NOT the place to order from or shop! Order from Amazon or a local Ace Hardware, but stay away from HOS, they are incompetent hillbillies and even the owner seems completely clueless and doesn’t even care that his website doesn’t work and his employees don’t even fulfill or ship any orders! This HOS is a scam, the only thing they do is charge your credit card, take your money, and not answer the phone and don’t respond to emails and it’s impossible to get any help or customer service or support. I would give this company ZERO STARS and an “F- rating” for the Better Business Bureau! Worst company ever!
Karen L.
Don't bother with this place! Waiting for item that should have already been here. Trying to call and someone picks up and hangs up or they don't answer at all. E-mailed them yesterday and today and nothing. Wish I had read the reviews before I ordered from them. With the way they treat their customers they don'e even deserve one star!
David K.
ordered 2 siding gauges. Have not heard from them or seen tools. It's been three weeks. Buyer beware
Helen S.
I will not shop online through them again. Takes far to long, and one must contact them before a shipping label is even "created" but then, they take their own sweet time actually tendering it to the Post Office.
MC F.
I want to give a great review to this group because they made the effort to correct a mistake and I appreciate it so much. Fran was VERY helpful and made every effort to help me with my order. She was willing to be patient with me and so I was in turn, patient with her. She did a wonderful job and I appreciated her efforts very much. It just shows, when you pay kindness forward, it usually comes back in return. She found my order, corrected the problem and followed up to let me know my package was on its way. Ask for Fran - and if she says she's busy, she really is. Be kind, be patient and I promise, she will take great care of you!
William S.
Confirmed order, took money, but never sent product! E-mailed-no responses. Called, boss will call back, never did. DO NOT DO BUSINESS WITH THESE PEOPLE!!
