HarbortouchReviews of harbortouch.com

great POS, great customer service.

Great equipment very easy to understand and edit

Very simple easy to learn program! I love all the capabilities. Not all my clients get auto reminders though....

I am a customer with 9 days into my new system, my work station has frozen up. I called and worked with a tech today, the problem was fixed for 20 min. Then the same problem came back, i have waited over 3.5 hours for technical support and spent over 1.5 hours on hold. This is not what Harbor Touch web site represents, what the company represents, what John Taffer represents. I just want people to know if its to good to be true....look at what the company represents and go from there. Interally when i finnaly spoke to a customer representative, in frustration...i was told that i needed to calm down and talk to him professionnally...the problem is that they have know way of acting professional because internally they have no way to cummunicate. When i asked Matt at extention 275 to talk to a superviser and could i have an extention...i was told that Kim Liable or John Villian were on duty but they have not extention. If i as a customer you can not have direct contact with a supervisor how does this company expect to resovle any customer problems if i/we as a customer have no ability to cummunicate with someone other than a person who tells you that you need to slow down and speak professionally. Believe me Matt i know you dont like to be talked to in a frank and curt manner, but if time was not of the essence, and my customers were not being handled properly. No one would talk to you in this manner! Poor poor poor customer service.

have been great to work with. Tech support is always quick to fix problems

The system is working very well for our organization.

Bad customer service

very professionall !!!