HarbortouchReviews of harbortouch.com

Technical support is very difficult. Wait times when you are running a business is not good. Need a on site visit from time to time to verify equipment status!

Although the POS it self works ok we have had countless customer service issues and constant rate hikes for credit card processing and fees.

I give it 5 stars because I only have good things to say. I have only had to call support twice this last year. That, in it self, is fabulous. I do recommend this to my friends and other businesses. Thank you Harbortouch!

I stuck with Harbortouch for the full five years of my contract. During the third year of my contract they increased my discount rate by 40% which was costing me over $1,000 a month. I contacted them and they put me in touch with a retention specialist who assured me that I would be put on a list of "merchants who don't want their rates increased" and that I would get a refund and have my rates lowered back to their original rate. No refund and my rate was never lowered back to the agreed upon rate. Horrible customer service and tech support was helpful but it usually took hours on hold to get anyone to help.

I have been using Harbortouch for 4 years and it is getting progressively worse. I now have them in three locations. I have multiple issues with them. No one is willing or able to help me. Latest issues have been with their pin pads. They rolled out their pin pads without them being compatible with their online ordering platform. How is this possible, every other software company has been able to figure this out. They fixed that problem after 2 months now we had to pull the pin pads again because their own gift cards weren't compiling.For some reason the nightly report stopped giving accurate labor percentage readings . Its telling me my labor is 4000% , which is impossible . It makes me wonder if any of their other formulas are off . The "rep" is nothing more than a salesman who knows nothing of the product. The "rep" tells me it never calculated labor , which it did every night for 3 years.. Everything he tells me is wrong . Their lighthouse back of the house system is worthless.If you enter anything from the lighthouse it shuts down the system completely. They knew about this but somehow keep the lighthouse up with no warning or without taking it down . Ive spent countless hours on the phone with them, emailing them, talking to their reps, no one is helping me with any of the problems , no one cares, they actually tell me that i don't have a problem.When you do call you are on the phone for 30 minutes to an hour before someone talks to you. Id give them less than a star if i could

WE HAVE HAD ISSUES FROM THE VERY BEGINNING WITH THIS COMPANY. HAD CONVERSATIONS WITH SOMEONE IN THE CUSTOMER RENTENTION TEAM. MADE PROMISES AND FELL THROUGH. WE ARE FED UP AND EXPLORING OTHER AVENUES. WE DO NOT TRUST HARBORTOUCH TO DELIVER WHAT THEY PROMISED.

I just started a new business and still learning the ropes was confused and frustrated ready to throw in the towel got a email from Justan Fields then a call from sweet and professional lady after speaking 5 mins on phone a load was taken off my shoulders and learned this company and their staff want me to make it in business and let me know they are with me every step of the way.t what im trying to say after I was mad and ready to give up I got total relieve about were im going with my business and know im dealing with a honest strait forward company that is there for me 24/7 and just want to thank you all for everything. May God Bless You all

Our experience with Harbortouch was terrible from the beginning. The programmers kept screwing up our inventory. It took 4 attempts before we had something acceptable. Then they shipped us the wrong system. At this time I tried to cancel the order. The salesman talked me into giving them another shot. When they shipped out the new system, we ended up getting a case of receipt paper instead. By the time the proper hardware was installed, several months had gone by. We never could get it to work properly, and now they want to charge us an early termination fee. This company is a complete joke! Don't waste your time. My 1-star review is generous.