Harbortouch Reviews | Read Customer Reviews of harbortouch.com

Harbortouch Reviews | Read Customer Reviews of harbortouch.com

Harbortouch reviews

Showing 72 reviews with 5 stars · Clear filters

The Olde O.
Dec 22, 2022
The POS system is easy to use and has…
The POS system is easy to use and has been great. The remote access back office allows for easy addition and changes to inventory, pricing, and items.
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Wayne
Nov 8, 2022
reliable, competent and reliable service
reliable, competent and timely responses
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Ashley H.
May 24, 2022
Courtesy phone call
Representative was kind and courteous.
Response from HarbortouchMay 26, 2022
Hi Ashley, Thank you for sharing your feedback. We are happy to hear you had a positive experience! If there is anything we can do in the future to improve your experience, please email us at [email protected].
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Rita S.
Sep 20, 2021
We have been using Harbor touch in our…
We have been using Harbor touch in our pub for the last 4 years. We have had only a couple issues in that time ( all minor) Any issues have been resolved quickly and efficiently every time. We switched to HarborTouch for our other operation as well any have had the same experiance.
Response from HarbortouchSep 29, 2021
Rita, Thank you for taking the time to share your feedback with us. We are happy to hear that you’ve had a positive experience with Harbortouch! If there is anything we can do in the future to make your experience even better, please email us at [email protected].
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cesmir S.
Jul 9, 2021
Great
Great service
Response from HarbortouchJul 23, 2021
Cesmir, Thank you for taking the time to leave this review! If there is anything we can do in the future to make your experience even better, please email us at [email protected].
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madison T.
Jun 14, 2021
the phone conversation was very good
the phone conversation was very good. I feel that Harbortouch needs to reach out more to its customers.
Response from HarbortouchJun 17, 2021
Madison, Thank you for taking the time to write this review! We are continuously working to improve upon all aspects of the Harbortouch customer experience, so we appreciate your feedback. If there is anything we can do in the future to further improve your experience, please reach out to us at [email protected].
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Josie
Jun 8, 2021
My evaluation went well- Penny was easy…
My evaluation went well- Penny was easy to communicate with and effectively review HarborTouch. I will say that the installation process of this system could've been much better. There is always a lot to learn after the install guy leaves, but there were several things that the company could institute to set up businesses in a more productive manner. The biggest one that comes to mind for me is that your tech people know that microsoft sends out updates on Tuesday's and the easiest way to avoid systems freezing and then forcing update installs is to set up the system to automatically run updates outside of business hours on Tuesday nights or very early Wednesday mornings. I have that set up now, thanks to HarborTouch customer support team, but I had my systems freeze and force install updates four separate occasions before I found a representative who explained the issue to me and set my business up for success.
Response from HarbortouchJun 10, 2021
Josie, We would like to first and foremost apologize for the troubles you faced during your installation process. We are constantly working to improve upon all aspects of the Harbortouch customer experience, so we appreciate you sharing your feedback with us. If there is anything we can do to further address your concerns, please send your Merchant ID number and best contact information to [email protected] so we can assist.
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Sam..
Jun 7, 2021
Thank you for answering all my…
Thank you for answering all my questions your the best
Response from HarbortouchJun 10, 2021
Sam, Thank you for sharing your feedback! We are happy to hear that we were able to answer your questions. If there is anything we can do to make your experience even better, please email us at [email protected].
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