HarbortouchReviews of harbortouch.com

Don't ignore the bad reviews! While some people love this system, we had a nightmare starting on day one. We recently ordered their HBR (Harbortouch Bar & Restaurant) which they sell as their latest system. It was a nightmare from the day of installation. Countless hours on the phone with support and still can't get basic functions like sales tax to work correctly. Response from sales and management was barely existent and we returned the system. One star for the nice big screens - everything else was a mess.

Not very happy over the years contract. Never got what was promised to me from sales agent. Will probably cancel after year is up.

I think it is rediculous that I must print two receipts for each transaction and no option to turn that feature off.

Hope you have a lot of patience with them. Great on sales, but not so great with aftercare.

Although the POS it self works ok we have had countless customer service issues and constant rate hikes for credit card processing and fees.

WE HAVE HAD ISSUES FROM THE VERY BEGINNING WITH THIS COMPANY. HAD CONVERSATIONS WITH SOMEONE IN THE CUSTOMER RENTENTION TEAM. MADE PROMISES AND FELL THROUGH. WE ARE FED UP AND EXPLORING OTHER AVENUES. WE DO NOT TRUST HARBORTOUCH TO DELIVER WHAT THEY PROMISED.

I am a customer with 9 days into my new system, my work station has frozen up. I called and worked with a tech today, the problem was fixed for 20 min. Then the same problem came back, i have waited over 3.5 hours for technical support and spent over 1.5 hours on hold. This is not what Harbor Touch web site represents, what the company represents, what John Taffer represents. I just want people to know if its to good to be true....look at what the company represents and go from there. Interally when i finnaly spoke to a customer representative, in frustration...i was told that i needed to calm down and talk to him professionnally...the problem is that they have know way of acting professional because internally they have no way to cummunicate. When i asked Matt at extention 275 to talk to a superviser and could i have an extention...i was told that Kim Liable or John Villian were on duty but they have not extention. If i as a customer you can not have direct contact with a supervisor how does this company expect to resovle any customer problems if i/we as a customer have no ability to cummunicate with someone other than a person who tells you that you need to slow down and speak professionally. Believe me Matt i know you dont like to be talked to in a frank and curt manner, but if time was not of the essence, and my customers were not being handled properly. No one would talk to you in this manner! Poor poor poor customer service.

High monthly charges. POS equipment is not "free" as advertised. You end up paying a lot for it in the monthly charges. Five year contract is way too long. Also they charge $200 to come and fix it when something goes wrong.