HarbortouchReviews of harbortouch.com

If I could give this company negative stars I would. I have been a customer for over 3.5 years. I have given them plenty of time to redeem themselves. Recently the POS system has been breaking down at least 3-5 times a week and I have been on the phone with tech support for hours upon hours. I have screen shots to prove it. I also encourage you to call Harbortouch and fact check my file, Scoop House in NJ. My system has been crashing for years, and during some of my most busiest times. I am at my wits end, I want to improve my business but all my time is being used just trying to get Harbortouch to provide the support I am paying for. I wanted to go away quietly, and cancel my contract after 3.5 years but they auto-renewed my contract telling me I owe for another three years. Funny how my POS system was 5 years and when you read the fine print it there is another part of the contract that reads 3 years for auto-renewal. Intentionally confusing. Signing on with Harbortouch is the only thing I regret since opening my business. In addition, Harbortouch has owed me a refund since Jan 7, 2017.

THIS COMPANY IS THE WORST !! POOR SERVICE AND WILL RIP YOU OFF.. NOT SURE HOW THEY STAY IN BUSINESS, WOULD RECONMEND ANY COPMPANT BUT THIS ONE !!

We got stuck with Harbortouch when we purchased a business from previous owners and I wish we never kept the system, Rates, fees and hardware are high priced for mediocre customer service and a system that freezes and is slow too much of the time. We constantly have to restart it which takes 20 minutes which is too much time when we have customers to serve. Will never use them again or recommend them to anyone.

Since I took over my business that was already running with harbortouch I have had very few issues and the few that we have had were remedied very quickly and with very little pain LOL(ear pain from being on the phone too long). I have been very pleased with my experience thus far. Thank You Carmin Odom, Owner Foothills General Store

Very easy to work with and always have a solution to any problem I have!

I am disappointed with the lighthouse website's ability to access information

We've had good experiences so far. Customer service has usually been very helpful. There have been a couple instances that I've called and left under the impression the person wasn't sure how to fix the problem or wasn't understanding what I was asking.

No major problems that customer service couldn't help over the phone. Installation was not pretty. It looked like a squirrels nest of wires. 1 phone call and another installer came out and did a great job. So far so good.