HarbortouchReviews of harbortouch.com

Nightmare from the start sales guy disappeared programming was messed up... batch time was wrong!!? Misinformed about things... pretty shady

Yes I will recommend to friends and family and many other people

easy to use and program helpfull friendly customer service

Going with Harbortouch was the absolute worst decision I made in opening my business. Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system. Now here is my experience: 1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front. 2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted). 3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers. 4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete crap as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with crappy software and their Customer Service. 5) The promised EMV system is no longer even on the horizon. 6) The reservation system is unusable. It doesn't even have the base functionality of a free online software like Tableagent. Additionally, they randomly withdrew $2100 from my account. When I called to see what was going on, they said that it was an equipment charge from one of the pieces of hardware that needed to be replaced. After they investigated, they told me that this was a mistake and to go to my bank to put a 'stop payment' on the withdrawal. I did as they told me. Then the next few days they stopped paying all my credit card transactions. Again, when I called, they told me that this was a mistake from their automatic computer system. They eventually got it fixed, but it cost me about 5 days delay on receiving the restaurant sales. The software is complete crap and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do. The number of times I've called customer service and requested a call-back from a supervisor: 9 The number of times I've received a call-back: 0 I am 4 months in to a 3 year contract. As soon as I am able to do it, I will definitely buy another system and take the loss on the Harbortouch contract. So yeah, Harbortouch is definitely the worst mistake I made. I wouldn't wish it on my worst enemy.

I would love to see some improvements. The touch screen speed is sub-par. More like an android reaction time as opposed to an iPhone/Pad reaction time. I move very fast and would like something that can keep up without little delays when clicking buttons or button responsiveness. I'd like more accuracy in credit card swipe recognition. I know that's a tough one but again - it comes down to speed. I need to swipe and have a 95% first time quick read of that card. I'd also like direct access to the online menu to control every function from the POS. I think it would be a simple database flag saying - this item is unavailable online. Or better "Online" or "Not Online" button for each item, category, choice, etc.

The system is capable of many functions that are convenient for inventory control but the billing has to be watched, as does the merchant services for frequent accounting errors and slow to no follow through in correction.

Harbortouch Customer Service is wonderful! I am Especially commending Brittney Emery and Jason Cloud. Harbortouch, they are great assets to your company and it should not go unrecognized. Their service is outstanding and exceeds expectation above and beyond! Britney and Jason's team reliance always me assures me that service is fully covered. Their close personal assistance has shown me such a care; it feels like we're all on the same team! Awesome!!!

Fees are way to costly for the level of flexibility in reports. Data should be available so owner can manipulate. Poor communication about software updates.