HarbortouchReviews of harbortouch.com

Credit card machine not working

If you ever look for a point of sale for your business please stay away from Harbortouch . I have been a customer from almost 2 years and never had a recall. The technical department is great .When it come from processing your transactions they are really bad. Ryan Shaikh is a risk analyst with them and he has a horrible customer service and especially careless work ethic. I had a transaction done on my account of $4000 on the 10-09-2019 with a regular customer that always buy from me. On the 10-15-2019 Ryan e-mail my saying that they put the money on hold and they need a proof of my statement , invoice, and Custumer information. While 3 weeks ago that same customer bought from me and the money was put in hold and he ask the same thing and I provided everything. After sending everything’ 5 days later he come back telling me that he can’t process the transaction while the customer has already received their goods. He asked me to issue a refund; which I did ....now I found it myself with a short of $4000 from my personal account and no goods. After contacting him about the issue he responded to me with arrogance and careless that I need to wait 5 business day to make sure the refund doesn’t balance back to them while the transaction went through from my account. After the 5th day he sent me an email asking me a proof of account balance from my account to make sure the transaction went through since they didn’t receive any recall so they can release the money. So today 10-30-219 he finally decided to release the money, and telling me it will be processing the same amount of time. So a company that processing my payments will hold a $4000 from my business for 20 days stating they don’t feel safe. With no worries about how my business worked or the impact it can cause to my business.....so please stay away from them especially having to deal with Ryan Shaikh rudeness and lack of customer service, and careless of his manager.

This company has been great to work with for several years. I have never had an issue that was not dealt with quickly. Always friendly and helpful. Highly recommended!!

HARBOR TOUCH IS VERY FAST EVERY TIME I CALL THEY GET MY POS RUNNING RIGHT AWAY

Great system. Highly recommend it!!!

Work with you and handles your needs timely

We are very happy with Harbortouch. Great system, great service. Would be 5 stars but it is a little expensive! (But worth it)

Awesome experience as long as you do the hardware install yourself! Beware the fine print. However, the hardware install is relatively easy and they will provide you with excellent phone customer service if you get stuck. The POS is amazing and runs excellent. Nothing but great and positive results 30 days in!