Harbor Freight ToolsReviews of harborfreight.com

I bought a large air compressor from them. The start capacitor was bad from day one, so the motor would not work unless you had no pressure in the tank. I took it back for an exchange and they charged me a 35% restocking charge. I said, I don't want to return it, I just want one that works. They still insisted on the charge. So I returned it and vowed never to buy from them again. I still buy small things from them, but never anything with a motor. I sent a complaint to corporate, but got no response.

They emailed me then sent me text messages to use their 25% off coupon on any one item.so i went and loaded up a 3 ton jack car wax buffer pads zip ties and hold down straps, when i checked out i said i have a coupon for the jack cashier said cant use it on that,she called manager who said you cant use it on jacks tool boxes or generators, so i said goodbye never to return and purchased a jack on Amazon.

I went in on 02/15/2023 to look at generators. The employee (who was very nice), talked me into joining the 'inside track' club. She said it would save me $120.00 on the Predator 5000 inverter generator if I did. I used my Harbor Freight credit card. All was fine till I looked at my account and saw they (Synchrony bank -- same bank Lowe's uses) charged me $22.89 in interest. I went on line to 'live-chat' with one of their people. What a lot of fun that was. That was after calling 3 times and reaching people I couldn't understand. He informed me I got a $50.00 voucher INSTEAD of the 0% interest "EVER" that they advertised. He informed me that was my two options and they had already mailed me the vouchers for $50.00. Ergo, I would be paying interest that would far exceed the $50.00 voucher over the duration. I took the unopened box back to Harbor Freight. The cashier (who was very nice), told be they usually charge a 20% restocking fee, but she would get authorization to forego it, since the box was unopened. They had already taken $100. out of my checking account, since I had it set up for auto pay. Long-story-short... They kept my $100.00 but charged me the $22.89 in interest for that one month and I now have a credit of $47.15 (keeping in mind I returned it -- unopened). Will I shop at Harbor Freight again? Probably. But I won't be using their credit card. I could have used my other credit card and got 2% back on the purchase of $986.54 -- not paying them $22.89 for just one month worth of interest.

Alejandro es el mejor de todo eso ahí, nos ayudó mucho y tuvo mucha paciencia y profesionalismo.

I purchased a sump pump on 1/13/24 only to realize pump box was all ready opened, pump had water in it and dirt around outside of pump. Upon return was told I need to the number on sales slip for return . They did tell me It was not reruturnable at store at purchase. This pump was a used item. I have had great service in the past. Thank you

Opened a packaged combination lock to use. The first time the combination worked, never again after that. Tried to return to the store and was told I was out of the 90 window for returns by store manager, when I explained that I had just opened the package he said that it did not matter. I told him it did matter, defective is defective. Then he has the audacity in front of customers to say I probably abused the lock! All while all the customers are looking at the back of my T shirt that has a huge screaming eagle of the 101st Airborne on it. Not looking to be treated differently than anyone else, but come on, have the self awareness to not accuse a veteran of doing something wrong in front of an audience. Sebring Fl.

NOT a good company. They have VERY short offer windows and wont honor offers on tools which were out of stock when offer was made.

Great alternative to expensive tools or mail order tools. I've been using them for years and am very happy. Their new line of Icon tools are great! I have many snap on tools and icon is right up there in quality but for a third of the price.