Harbor Freight ToolsReviews of harborfreight.com

Wont replace any tools or batteries they advertise as if you can but theybfind ways to not replace their bad products.

I bought a Pittsburg 2 ton hydraulic rapid pump jack. Shortly after I bought it, I used it to lift up my ‘13 Acura RDX turbo and one of the rotating wheels broke off. I also got the extended warranty. I was given the information on how to make my claim because they didn’t have the part in their store and they said, “good luck but your warranty expires today.” Well I called their customer service dept, I spoke with Chris and they went ahead and honored the warranty for me and sent the wheel and circular rubber to me at no charge and the shipping was also covered. I’ve read several reviews and this one should be one that brings back what customer service be it was a good experience and give this guy Chris a raise he deserves it Eric T

Harbor Freight issued a recall on the safety guard for their 12 inch Chicago Electric miter saw. Without specific documentation they won't honor the recall. Who the heck keeps sales receipts for years? Offered no option to even purchase the right guard. Totally disappointed that they will leave my fingers at risk...

Customer service or appreciation does not exist. Twice this week I've been into the HF at Power and Hampton in Mesa, AZ. Twice I've asked Chadwick for help. Twice he's been surly and rude and unhelpful, as if my asking for help personally insulted him. If he hates people so much, perhaps he should get a job NOT working with customers.

Charged 20% restocking fee on an engine 4 days after the purchase. Beware HF can change policies and not inform you of the change. The website is not clear on the polices and refers you to an associate to tell you if it applies or not. Called customer service and they said the restocking fee applies to all returns regardless of what the website says. So the full refund policy under returns says 90 days full refund on returns if not satisfied is completely false and misleading.

My order has been sitting in their warehouse for 3 weeks. They flat out lied to me today saying it has already shipped. I knew this was false. I called the carrier and was told flat out by the carrier. Harbor Freight is lying to you. We have no record of your order because we have not picked it up. They made me waste an hour on the phone with continued lies that have already been proven false. The refuse to help and are holding $1000 hostage. I will never risk spending money here again. Their service is horrible. They lie with a smile knowing they are lying. This is unbelievable.

Give them a coupon for a $6.99 to $4.99 extension cord. They tell me K have to go back in. It costs more to go back. So much for my Premium Membership 🖕

The Harbor Freight Store in Sandusky, OH has the friendliest staff, they always greet us within seconds of walking through the door, offering their assistance with locating whatever item we are in need of each visit. The employees are friendly, knowledgeable and surprisingly honest about which products they would recommend