HappyrunsportsReviews of happyrunsports.com

UPDATE: The company is now trying to force me to do major electrical modifications myself. Because they sent the wrong-sized replacement battery, they are shipping a separate 'battery holder' and expecting me to rewire the bike's main power system. To fix this safely, I will have to pay out of my own pocket for a professional mechanic. Do not be fooled by the cheap upfront prices. When something breaks, they pass the repair costs, 4+ week delays, and safety liabilities onto the consumer. Their support is a nightmare. --- Do your research on this company, I wish I had. DO NOT purchase anything with them. I feel I’m one of the lucky ones because they answer my emails but we haven’t even had it a year. I had one issue, and they resolved it. It was still like pulling nails. Next issue: battery for our G60 wouldn’t charge. First they told me to buy a multimeter to prove the battery is defective. They said they would reimburse me but to ask a customer to buy something first and conduct a diagnostic on my own is absurd. After many emails I came up with a resolution to provide video proof. Thankfully this was enough but then it took 1-2 weeks to prepare a new battery to ship, then another 4 weeks for it to arrive. Once it arrived, it didn’t fit the bike! I reached out again and they informed me that they no longer make the old battery but will send a new battery holder. I am livid, but it seems these people refuse to give a refund, which I would much rather have because the amount of time it takes to attempt to resolve an issue is excessive. This was a gift to my son and he’s only been able to ride the bike a handful of times because of all the issues and then the amount of time to get things resolved to get it running again.

Fantastic job by the team you guys rock thanks for your service

HappyRun made my experience simple and painless. When a manufacturer defect was discovered on my bike, they promptly honored the warranty and my bike was exchanged for a new one. They're communication during the process was quick and efficient and exceeded expectations.

This is my second time I am purchasing a bike from HappyRun. So far it’s been two weeks from my purchase date and I still haven’t received my complete package. The bike comes in two shipments, one with the frame and wheels to the bike and the second with the other parts to the bike, like the second battery. I am still waiting for the second package. It is frustrating for the buyer not to have all parts for the bike. But I don’t know if it’s a HappyRun issue or a FedEx issue. FedEx has awful customer service, happy run has answered my emails within 24 hours. I appreciate that. Keep me informed. And if anything when delivering the bikes make sure all parts are delivered on the same day.

They were able to help resolve my problem fast and on time appreciate your services.

Bike stopped working and contacted support and they helped me get through the situation the bike is amazing! I got the f18 2.0 bigger than a surron and faster everything about this brand is great

Quick response Resolved issue quickly Great product

Horrible communication, prolonged warranty runaround, and defective hardware ​"I started getting an error code in February, and the bike wouldn't charge. I even bought new chargers, but that didn't fix it. I tried troubleshooting with HappyRun support, but they took so long to get back to me that the process dragged out. During that time, I ended up losing my keys and had to purchase a new set of keys and an ignition switch directly from HappyRun. ​However, when the new keys arrived, they still did not unlock the bike, and the battery wouldn't power on. When I finally took it to a repair shop, the mechanism was so jammed and defective that they had to force and destroy components just to get the ruined battery out. Since then, customer support has continued to give me the runaround instead of honoring the warranty. Avoid buying from them if you expect reliable support."