HappyrunsportsReviews of happyrunsports.com

Response from HappyrunsportsOct 15, 2026

Hi Kyle, We sincerely apologize for the repeated brake issues and the frustration and inconvenience you’ve experienced. We understand how important your bike is to your daily life, and your safety is our priority. Could you please let us know whether the issue is with the front or rear brake, and whether you’ve experienced any other problems besides the brakes? You can also send a video showing the issue to [email protected] so our team can better assess the situation. We can provide free replacement parts for issues covered under warranty. Even if your warranty has expired, we can still offer you a discount on replacement parts. We’re sorry that your experience has fallen short of your expectations. We’d appreciate the opportunity to review your case and work with you toward a suitable solution.

Response from HappyrunsportsOct 8, 2026

Dear Customer, We’re very sorry for the frustration and difficulty you’ve experienced. Please send us your bike model and a clear picture of the part you need at [email protected]. Our support team will identify the correct replacement part for you and provide you with the purchase link. Thank you for giving us the opportunity to help.

Response from HappyrunsportsSep 16, 2026

Hi Mason, We’re sorry to hear that you remain disappointed with your experience, and we understand your concerns regarding the time and effort you’ve spent on your G70. We would like to clarify a few details regarding your order and warranty coverage. Your order was placed on July 25, 2025, with a 1-year warranty period, which has now expired. During the active warranty period, we previously provided replacement spare parts for the E3 error, including a replacement controller and sensor, at our expense. Please also note that our warranty covers defective spare parts, but does not cover labor or installation charges. Therefore, the 108 hours of labor you mentioned are not covered under our warranty. We understand that having to spend time and money maintaining the bike has been frustrating. However, as the warranty period has now expired, we are unfortunately unable to provide further free replacement parts or a free motor/wheel assembly under warranty. If you are experiencing a new issue and need a replacement part, you are welcome to contact our support team. We can help identify the appropriate part and provide you with the available purchase options. We appreciate you sharing your experience and hope this clarification helps explain our position regarding the warranty and the assistance previously provided.

Response from HappyrunsportsAug 25, 2026

Dear Customer, We sincerely apologize for the frustration and inconvenience you and your son have experienced. We understand how disappointing it is to have the bike unavailable for so long, especially when it was purchased as a gift. Regarding the battery issue, we have already expedited the battery holder from our overseas factory. Once you receive and install it, the new battery will fit properly and the bike should be able to operate normally again. As a gesture of goodwill, we are also sending you a new helmet free of charge for the inconvenience. We truly value your patience and feedback. We will continue to closely monitor the shipment and assist you until the bike is fully back in use. We sincerely hope we can earn back your trust and provide you with a much better experience moving forward.

Response from HappyrunsportsAug 15, 2026

Dear Customer, We sincerely apologize for the inconvenience and the frustrating experience you have had. We would like the opportunity to review your case again and help resolve this issue. Could you please send your order number and a video showing the current problem to [email protected]? Our team will review your case as a priority and assist you as soon as possible. For parts that are covered under warranty, we can provide replacement parts free of charge or reimburse the related costs. Regarding the repair expenses from the repair shop, we would also like to offer partial reimbursement to help make things right. If the battery rail needs adjustment, we can also provide you with an adjustment video to help resolve the issue. Please rest assured that we are committed to providing reliable after-sales support and will continue working with you until the issue is properly resolved. We truly appreciate your feedback and hope to have the chance to improve your experience with HappyRun. HappyRun Support Team

Response from HappyrunsportsAug 4, 2026

Dear Customer, We sincerely apologize for the inconvenience and frustration you experienced. After checking your case, we found that the tail light and turn signal you purchased were not the correct models for your bike. Regarding the incorrect tail light order, we have actively provided solutions: you can either return the item for an exchange or purchase a conversion adapter locally to make it compatible. For the missing turn signal, it was unfortunately lost during shipping. We have already arranged a replacement and provided the tracking information to you. We understand your concerns and apologize again for the inconvenience. We will continue to assist you and help resolve any issues as quickly as possible.

Response from HappyrunsportsJul 31, 2026

Dear Customer, We sincerely apologize for the frustration and disappointment you experienced during the warranty process. We would like to clarify that different components have different warranty periods because each part has different usage conditions and wear characteristics. You can check the warranty period for each component through the following link: https://www.happyrunsports.com/pages/warranty-policy Please rest assured that for any quality-related issues within the applicable warranty period, we will provide free replacement parts and continue assisting with the repair process. We can also provide installation videos and guidance to help customers complete the replacement more easily. We truly appreciate your feedback and understand your concerns. We will continue working to improve our after-sales support and provide a better customer experience. Thank you for giving us the opportunity to assist you.

Response from HappyrunsportsJul 30, 2026

Dear Mike, We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your disappointment, especially with the charging issue occurring so soon after receiving the bike. Could you please provide your order number and contact us at [email protected] so that our team can review your case and assist you as quickly as possible? At the same time, we will ask our phone support team to contact you as soon as possible to further discuss and help resolve the issue. We will carefully investigate the charging problem. If our technicians confirm that the battery or charger is faulty, we will arrange a replacement battery or charger for you accordingly. We truly value our customers and are committed to providing proper after-sales support. We will do our best to communicate with you, identify the cause of the issue, and help get your bike back to normal use as soon as possible. Thank you for giving us the opportunity to resolve this matter.