I’m really happy with the customer service from HappyRun. I recently had an issue with my e-bike, and their team was very helpful and took the time to help me figure everything out. They were responsive, respectful, and made sure my problem was taken care of. I really appreciate them standing behind their product and helping me when I needed it. Overall, I had a great experience with HappyRun and would definitely recommend them to anyone looking for an e-bike!
LS
Laurie S.
I got quick response from service
I got quick response from service. They sent me a new battery charger for no cost.
The service people sent pictures to help problem solve our issue.
They called to check in and help me out. We love the bike!
NC
Nicholas C.
Anytime I have a problem with my bike
Anytime I have a problem with my bike, the HappyRun team is always so helpful in resolving the issue.
DM
David M.
Quick responses for service issues
I recently bought a e bike that had a warped disk on the front wheel. It was a little disappointing, but I reached out to Happy Run to see how I could resolve the issue. Within 2 days they got back to me and sent me a replacement rotor. I am impressed by the responsiveness and I’m looking forward to replacing the rotor and enjoying the product! I think how I was able to get a response quickly was that I registered my bike on their website with my order number, emailed politely with a video of the issue, and responded back to their replies in a timely manner. I would recommend this company for e bikes, and even if the bike did not arrive in perfect condition, the customer service more than compensated.
JW
joseph W.
Great company witha great product line
Great company witha great product line. Lost my keys and was able to verify and order a replacement set in 1 day. Super friendly, responsive and professional.
MA
Mason
They replied to my last review making…
They replied to my last review making it sound like they would make it right. It was just for optics, they emailed promptly saying we’re on our own. Every component broke within a year. 108 hours of labor replacing parts. They said they “know it’s frustrating”.
Response from HappyrunsportsSep 16, 2026
Hi Mason,
We’re sorry to hear that you remain disappointed with your experience, and we understand your concerns regarding the time and effort you’ve spent on your G70.
We would like to clarify a few details regarding your order and warranty coverage.
Your order was placed on July 25, 2025, with a 1-year warranty period, which has now expired. During the active warranty period, we previously provided replacement spare parts for the E3 error, including a replacement controller and sensor, at our expense.
Please also note that our warranty covers defective spare parts, but does not cover labor or installation charges. Therefore, the 108 hours of labor you mentioned are not covered under our warranty.
We understand that having to spend time and money maintaining the bike has been frustrating. However, as the warranty period has now expired, we are unfortunately unable to provide further free replacement parts or a free motor/wheel assembly under warranty.
If you are experiencing a new issue and need a replacement part, you are welcome to contact our support team. We can help identify the appropriate part and provide you with the available purchase options.
We appreciate you sharing your experience and hope this clarification helps explain our position regarding the warranty and the assistance previously provided.
MA
Max
Happyrun Sports makes the fastes most powerful e-motos.
Happyrun Sports makes the fastest most reliable E-Motos on the market, at a more than approachable price considering; I was surprised to find their customer support very responsive because when you launch a new product theres bound to be some hic ups but like I mentioned I found their support more than adecuate.
I cant wait to upgrade my entry level e-mto once the F 18 I got runs through my heavy paces, perhaps. HappyRun s Here!!!
JS
James S.
The team has been great guys have been…
The team has been great guys have been wonderful. They helped me out tremendously when I had issues with the bike. They took care of everything no questions and helped me properly to get everything up and running. So far it’s been a pleasure and I highly recommend these guys along with the company to anyone looking to get a nice e-bike…..
