Happyrooms.comReviews of happyrooms.com

Response from Happyrooms.comAug 22, 2016

Dear Catherine Smith! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. After reviewing your case we can see that my colleagues got the confirmation of your booking from the Hotel and sent it to your email. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. Kind regards, Happyrooms Team

Response from Happyrooms.comAug 17, 2016

Dear Conor! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We kindly ask you to provide us with your reservation number. We will investigate such an unpleasant incident and will raise the issue of compensation. Once again we apologize for any inconveniences caused. We look forward to your reply. Kind regards, Happyrooms Team

Response from Happyrooms.comAug 17, 2016

Dear Irene! Please accept our sincere apologies for the negative experience of using our service. We kindly ask you to provide us with your reservation number. We will investigate such an unpleasant incident and will raise the issue of compensation. Once again we apologize for any inconveniences caused. We look forward to your reply. Kind regards, Happyrooms Team

Response from Happyrooms.comAug 17, 2016

Dear Jerzy! We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. Mr Jerzy please provide us with your reservation number so that we are able to take all the necessary measures ASAP. We will investigate such an unpleasant incident and will raise the issue of compensation. Once again we apologize for any inconveniences caused. We look forward to your reply. Kind regards, Happyrooms Team

Response from Happyrooms.comAug 17, 2016

Dear Eli! We regret that you were provided with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We have requested the Hotel to provide us with up-to-date photos so that to avoid any misunderstanding in future. Once again we apologize for any inconveniences caused. We look forward to your reply. Kind regards, Happyrooms Team