Happyrooms.com Reviews | Read Customer Reviews of happyrooms.com

Happyrooms.com Reviews | Read Customer Reviews of happyrooms.com

Happyrooms.com reviews

102 approved reviews, newest moderated first

JUAN CARLOS ZARATE R.
Sep 15, 2016
Bogota Booking
It was fast and very easy. Nice chat Support even when I screwed up at the beginning. Thanks
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suzette M.
Sep 13, 2016
Fraud
I did a booking in this website and they never pay my reservation to the hotel. When a arrive i did not have a reservation and they charge me again. I lost $450 dollar. Please do not use this web is a FRAUD from the UK.
Response from Happyrooms.comSep 24, 2016
Dear Suzette Morell! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. After reviewing your case we found out the payment was successfully made directly to the Hotel. You should have contacted us just after you faced this unpleasant sitiuation so that we are able to take all the necassary actions. We sent you information regarding the case to your email address. We look forward to hearing from you! Kind regards, Happyrooms Team
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Ani Abhishek S.
Sep 12, 2016
Excellent Customer Service.
The rates I got were phenomenal, but then I ran into a few glitches. Kudos to the support team to get my booking back on track!
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bui H.
Sep 8, 2016
fraud
I booked a hostel on this web but I got email of other hostel reservation. Two hostel are different and in totally different nation!!! Customer service help me to solve this problem. I feel better but I believe this company should do something to improve website and have customer service to work quickly.
Response from Happyrooms.comSep 9, 2016
Dear Bui Huy! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We checked the reservation related to your account and it there is no other booking except for the one which is supposed to be paid directly to the hotel. We have sent you an email regarding the case in order to figure out what happened. Look forward to hearing from you. Kind regards, Happyrooms Team
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Mark H.
Sep 7, 2016
Joke of a company negative all around
Booked hotel in blackpool 3 weeks ago for 16th sept. This was no deposit pay on arrival. Today have had email if donot pay if full. The owners of the propert are apparently going to give to some one else. I have 24 hours to pay or cancellation from there end. Talk about change the terms and cos when they want. First time i used them and last go to booking.com
Response from Happyrooms.comSep 9, 2016
Dear Mark Harpin! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. We checked all the relevant information regarding your case. Due to high season and pressing demand , the Hotel Manager asked to provide them with your credit card details in order to guarantee your stay there. We are so sorry for any inconvenience caused. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us. Kind regards, Happyrooms Team
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Ash D.
Sep 4, 2016
MY RECOMMENDATIONS - NEVER EVER USE HAPPY ROOMS!!
I recently made a booking through Happyrooms 14 days ago for the Silverland Sakyo Hotel & Spa. The booking is for 3 days from the 08/09 until the 11/09. Today I received a call from Happy Rooms telling me there was a 'Technical Error' and they booked the Silverlake Hotel & Spa, which is part of the same company but a different hotel. Extremely frustrated I cancelled the booking and now have 3 days to book another hotel (BTW most of the hotels are either BOOKED OUT or expensive). All I received was apology for their stuff up and thats it. Now I am really upset and without a hotel! Thanks HAPPY ROOMS for stuffing up my holiday!
Response from Happyrooms.comSep 9, 2016
Dear Ash Dowling! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. As a compensation from our part we would like to offer you a discount off your next booking. We sent you an email with all the relevant information regarding the discount but Mail Delivery Subsystem informed us it was rejected by the server for the recipient domain. Please provide us with your active email address. Look forward to hearing from you. Kind regards, Happyrooms Team
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Lulu L.
Sep 3, 2016
Do not use this!
I made a booking for the first time with Happyrooms and they sent a confirmation. However, on it it did not have the price I paid. I called their customer service who have informed me that they will not release that information. I need a receipt to have the costs reimbursed by my work. I am so angry! The Hotel will not provide me with a receipt because it was paid through Happyrooms. Do not fall for this company! I don't know why they won't release a receipt with the cost I paid on it. Edit: to the reply by Happyrooms: my reservation number is 20968129. If you pride yourself on the service you provide you should consider releasing receipts to customers and reviewing those who answer your phone calls. I called on 03 September to your helpline to try to get a receipt. The person at the other end refused to give me one. He put me on hold twice for long periods of time. Eventually, when I really pushed for a receipt, he said that the only way your company will give a receipt is if I write a letter requesting it. I immediately wrote one and emailed it to the email address he gave me and have not heard back. Edit: I heard back from HappyRooms 9 days after I had sent the email asking for a receipt as a response to me posting this complaint. They have finally given me a receipt. They asked me to edit this review with an update.
Response from Happyrooms.comSep 7, 2016
Dear Lulu! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We kindly ask you to provide us with your reservation number so that we are able to investigate such an unpleasant incident. We look forward to your reply. Kind regards, Happyrooms Team
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Les
Sep 2, 2016
A bad company do not use.
Happy Rooms are taking advertised hotel prices, inflating them and then discounting them to give the impression of huge discounts. Even after the discount they are adding on a price increase without the knowledge of the hotel in question. We know this is happening as we are a hotel and have not given permission for Happy Rooms to advertise our property. This is almost certainly illegal, is certainly sharp practice and we are attempting to find out where they are getting are getting our information from. We definitely intend to take action on this.
Response from Happyrooms.comSep 8, 2016
Dear partner, Our company's main goal is to provide our clients with maximum selection of hotels with the best possible conditions. The presence of your hotel on our website indicates that you have these conditions provided to one of your partner resources we have mutual agreement with as well. That resource uploads your hotel to our website in accordance with our agreement. Unfortunately, we can't disclose the name of the partner since it will be a severe breach of our agreement. We suggest checking all the platforms that you sell your hotel through in order to find out where these prices come from. We also would be glad if you become a direct partner with our company, in which case you will be able to control all the conditions with which your hotel is being sold via our Extranet system and these conditions will take priority over those provided to us by our mutual partners. Here's the link to self-registration form - https://extranet.ostrovok.ru/v2/registration/?lang=en Kind regards, Happyrooms Team
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