Happyrooms.comReviews of happyrooms.com

I have been using Happyrooms for a while now, and I've always had a wonderful experience. Their customer support is good too. And they provide better deals, than any other websites, keep growing!

Please dont book with Happyrooms.com. I booked and fully paid for Sheraton Waikiki and when I contacted the Hotel to organise a cot for my son I was surprised to find out that there was no such booking in my name for this Hotel and my booking was for another cheaper Hotel. After weeks on the phone with a thousand of different people they kept saying "we are checking with our partners to fix the issue" nothing was done and we lost money and it ruined our holiday as we saved money to stay on Sheraton. They need to go out of business asap. Please contact me if you like more details

she was very kindly and make sure what I want. so I wanna use this website again thanks :)

I went onto Hotelscombined.com to look at apartments for my holiday in Whistler and stumbled across a very cheap deal on a hotel that was right at the ski lift. The other companies were advertising it for around $1300 for 3 nights and happyrooms were advertising it for $606. I decided to ring the hotel in Whistler directly and verify this and they said the room the website was offering didn't even exist! So I was so lucky I didn't book this and had some common sense because the hotel said we've never had anyone come here book through that website and quite frankly advertising the room for $700 cheaper is very concerning. I'm very grateful I looked at these reviews and did some of my own investigating because I believe that I would have lost $600. Please think twice before booking with this company!

Two weeks ago, we booked a two week resort hotel room stay at the Iberostar Grand Hotel Paraiso (adults-only luxury) in Mexico via Happy Rooms. We received a confirmation of the booking and the hotel voucher, which clearly states the name of our hotel as the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that we are not booked at the Iberostar Grand Hotel Paraiso (as per the reservation we made) but rather, we are booked at their lower-end family property, the Iberostar Paraiso Del Mar. About a week and a half ago, we wrote to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of some of the pages of the hotel reservation and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms realized that they sold us the room at a cheaper price than they had intended to. Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happy Rooms, and while they have been good in responding and have been pleasant to deal with, their common response is that they are working with their partners to find an acceptable solution. One email response stated that their partner presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. Kudos again to Happy Rooms for not agreeing with this being an acceptable way to proceed. However, we are losing our patience over the fact that we have also called several times and emailed several times to be put in contact with a manager or the one person dealing with our file, so that there is continuity and that we would at least feel that we are getting the personal attention that this situation merits. This request by email gets ignored or we are told that "the manager is currently on the phone". But we never do get an email or call back from the manager. We do not feel that this situation is getting any proper attention when our emails keep getting responded to by different customer support agents. A reputable company would not sell something to a client at a certain price, provide a receipt and hotel voucher for it, and charge your credit card for that purchase, and then turn around and not honour that purchase, or cancel that purchase without your authorization from us to do so. We certainly have high hopes that Happy Rooms can demonstrate that it is a respectable company and honour what we purchased. We hope to get back to you all here with an update that this has been rectified promptly and to our satisfaction. Sandra and Chris UPDATE: Later that day that we posted this review, we received a phone call from Happy Rooms to tell us that they are working with their partners to get us a room at the hotel we booked. They said they would have an update (and hopefully a resolution) for us within 24 hours. Today is 3 days since that call, so we called Happy Rooms. Again, we got a customer service representative who is not working on our file. We again asked to speak to the person working on our file. Again, no one we can speak with but "someone" will get back to us within 24 hours (we won't hold our breath). We are frustrated with the fact that we are not able to speak to one person working on the case who can give us some continuity and make us feel that we are getting some personal attention on this matter. We reminded the telephone support person that we booked on September 9, and alerted Happy Rooms on September 15 about the problem with our booking, so Happy Rooms has now had 12 days and has not resolved this at all. We are losing our patience as 12 days has been plenty of time to resolve this matter and it certainly has us questioning as to whether or not anything is really being worked on. Happy Rooms, we are expecting a resolution to all of this by September 28. We hope to come back with a more positive review of Happy Rooms once this gets resolved. Sandra and Chris

They are excellent in services. Provide good information as per customer requirement

Two weeks ago I used this service to book a hotel. Last minute, I had to change the booking to a later date and was worried it would be a big hassle. Fortunately, the rep I spoke to on the phone had no problem changing my dates for me. I called the hotel desk just to confirm everything was properly switched and it was. Good experience.

Good sevice, would recommend