Happyrooms.comReviews of happyrooms.com

Please, travellers, for your own sake, READ THE REVIEWS BELOW before dealing with this company! How I wish I had found this page before booking with them! My experience was exactly the same as just about everyone who has written before me. A good price is offered, the booking is made and confirmed, the money is taken from your account, and then, later, they summarily cancel your booking because it is "suspicious" (they never did tell me WHY it was suspicious) and then offer to refund your money within 33 days! There are also strange emails coming from their contact centre... one had an attachment which they requested I open and deal with, but, fortunately, my computer protection programme blocked it when I tried. Some days later Happyrooms sent another email admitting that the first was a scam and that if I had opened the attachment I would have been open to virus attack. So, is their site even secure? I believe I booked them through a hotelscombined.com.au "click through", but I am interested to find that they are no longer in the list of that company's "trusted partners". There are lots of perfectly-reputable booking sites out there.... use happyrooms.com and you might find yourself doing what we had to do: trawl the streets of a foreign town at night looking for a place to stay, having been told by the proprietor of the hotel we had supposedly booked that he thought that WE had cancelled the room! Read the reviews previous to this one... they all tell a similar story. (P.S. Happyrooms.com did, eventually, refund my money, so they're not common thieves; but, of course, they had it for over a month, and the international transaction fee remains a cost borne by me).

They promise and book you in the hotel of your choice only to cancel the reservation shortly before your trip and offer a refund or to book you at a cheaper hotel near by. Horrible

We had booked a hotel in Adelaide in October and had paid the fee in full for our two nights in this hotel. More than a month afterwards we received an email stating there was a 'technical' issue and the hotel that we had booked the Mercure Grosvenor Hotel is now the Ibis Styles Grosvenor Hotel. Obviously we were not happy because it was not as nice and not what we had paid for. My husband and I did our own investigation and if we had booked directly through the hotel we booked (The Mercure) it would cost us $240 for two nights whereas they put us in the Ibis Styles which was $172. We had paid $204. So either we were going to be put out or they were. The communication was terrible and we were constanlty going back and forth with emails. We have eventually received a refund but it was extremely stressful as we did not know whether we were having to find alternate accommodation. Never booking with happyrooms again. You had falsely advertised a hotel which we paid for and booked us in another.

Would give this diabolical company 0 if I could.They sent me confirmation on the 29th of December to say that my room was cancelled on the 30th of December in Cardiff.I had booked well over a month ago to stay at jury's inn,when I phoned they said the hotel was full however when I phoned jury's in Cardiff they did not even have a reservation for me ,so when I phoned happy rooms they admitted they booked Southampton instead so they tried to give me a shity hotel for making a huge blunder,still waiting on my refund no compensation and they even have the audacity to ask for my bank details for a parking refund.This company has completely ruined my new year whatever you do don't ftrust them one bit and stick to British holiday companies

Very good staff in regards to complaint issues.

I recently booked a room in a hotel in London and specifically stated that I required a twin room in the hotel. We were informed at the hotel that there were only double beds and they did not have twin bed facility at the hotel. After a long unpleasant discussion, I had no other choice but to book a separate room costing £160. I called Happyrooms and again after an unsatisfactory response this is the reply I got. Dear Ivan, As we can see in your reservation you booked Standard Double Room (double bed). So, in this case we cannot guarantee, that the hotel will provide you with 2 single beds, as you have mentioned in your comment, because initially you have booked Double room with one double bed. We are sorry for the inconvenience, Best regards, This email was sent the day after the hotel stay and after my telephone call to them. They should have sent this email before my stay instead of after it and I could have book another hotel that could meet our request for a twin room. Very unimpressed. Will never use again.

Having booked a lovely apartment at the 4* Flamingo Suites in Tenerife with this lot, for a good price, 6 weeks prior to my flights, and receiving confirmation of booking & reference number, everything looked favourable. Two days before flight departure I received an e'mail at 5 in the morning informing me of a change of my booking reference. No other changes were notified at this time. At 3 in the afternoon on the same day, I received a further e'mail informing me that the booking for the Flamingo Suites could not be made and that they could offer me as an alternative 3* Flamingo Beach Mate, with 10% discount as "compensation" They provided a website for me to look at but when I input my dates was informed of Non- Available for dates chosen. I also had a look at alternatives and strangely Flamingo Suites WAS Available. When I let Happyrooms know of the above and that it was difficult to work out what the 10% discount was in representation to a lower standard and less rated apartment, they informed me the 10% was on my original booking charge. Knowing this I confirmed to them that I would not be accepting there offer and asked to refund all money's plus the 10% Compensation. They rejected any compensation payment and offered a $30 discount on my next booking with Happyrooms.... Absolutely terrible organisation....never ever to be used. Update: Today (07/02/17) I have finally been informed that Compensation, based on the delta between the actual cost of my holiday, with alternative provider, and original cost of booking, will be recompensed. Happy to have a positive conclusion to this saga. Thank you Happyrooms.

Fantastic service . I was concerned with all the bad reviews, happyrooms team were fantastic with responding with my thousand questions . Asked for a refund and it was done immediately.