Sarah
Parts not to specs. Unable to fully build safely for cat.
Some of the parts to build the cat tree were not the right length, and one of the hammocks was sewn too short to use. One of the platforms was significantly smaller than the image showed online. We salvaged what we could, but we couldn't put all the components together safely. I wouldn't order from here again.
Response from Happy & PollyDec 26, 2023
Hello, We genuinely apologize for any disappointment you may have encountered with your recent purchase of the cat tree. Could you please share videos illustrating the issue you encountered? Please send them to [email protected]. Your assistance in this matter will help us better understand and address the issue. We are here to assisting you in successfully assembling the cat tree and resolving any issues you may encounter with it. Thank you for your cooperation and understanding.


