HAOQIEbikeReviews of haoqiebike.com

I ordered one 7 weeks ago and I guess they're not going to even ship mine to me. Im not going to even worry with it.Its not worth getting upset. I learned my lesson tho.

I couldn’t ride my brand new bike for over a month while I waited for defective battery issues, then defective “battery activator” issues, and now, after finally being able to ride, 150 miles in and my rear rack cracked in half at 3 of the 4 connection joints making it completely unusable. Customer service claimed it’s not under warranty and sent me an invoice for a new rack with a 30% discount. WHY AM I HAVING TO PAY FOR A NEW RACK WHEN THE ONE SENT WITH THE BIKE IS OBVIOUSLY DEFECTIVE? Why did the rack completely fall apart after less than a month and only 150 miles of use with nothing but a 1.3 pound carbon fiber camera tripod attached to it? All those promotional videos showing pounds and pounds of gear strapped to the rack while off-roading is complete rubbish. I will be leaving similar reviews with BBB and Trust Pilot and whereever else I can so that I can help deter others from sending their hard earned money to these theiving company unless this issue is resolved. Haoqiebike.com should be ashamed of themselves for the horrendous customer service and shoddy business practices

The people at the company are awesome, did the research on this bike couldn't wait to a cane sales people contacted me we got the shipment placed in my order came fast 5 days 4 days later nothing but positive about the bike 30 miles in and the bike is wonderful definitely need a softer seat for my riding not saying the seat is hard overall I give this bike a 9 out of a 10 Great for the price definitely the cheapest for whether it has to offer especially that m560 that's a beast and so is the battery , The whole system is very eefficient. Btw I want to say thanks to the company for reaching out to offer me a more comfortable seat. That's what you call customer satisfaction.

Absolutely fantastic service! Helped me resolve the issues I had just when I was loosing hope. 10/10 would recommend. Was timely and went out of their way to find me everything I needed. Will be recommending them to anyone that asks me about ebikes 💯🤘

This has been a wonderful experience for me. My bike arrived on time without any problems. I was blown away by the torque & speed of my Cheetah, compared to the Radrover that had previously. Looking forward to spending quality time on the trails. I don't have to focus on getting stranded, due to the duel batteries. Having a peace of mind when on the trails is always a plus!

Its now 4-22-25 ordered green snow leopard august 2024 its battery shorted out in Dec of 2024 after 1300 miles and fused to the frame. After close to 3 months of trying to get this taken care of I was finally sent a lightly used black leopard which I had to pay 200 of the shipping. Only 1 week after riding the new e-bike the motor shut off, but i does come back on when powering off and back on. It happens regularly now and will happen on about 25% of my commuting rides. I only ride 9 miles each way to work and if it were further I'm sure this would happen more. I told Cassy (she's in China by the way) about this and that I was very disappointed after 3 months fighting them on getting my bike fixed or replaced and now 2nd bike is have issues. I told Cassy I would keep track of the issues with new bike and keep her informed. Cassy's response was simply "okay". I would steer clear of any Haoqi product. The bike is very nice when it is working and you may luck out and not have any problems, but if you do have issues with the bike itself good luck on getting is fixed in any timely manner. I bought a couple accessories bags both of which ripped in first week and it was replaced very quickly, but they do not stand behind their bikes. I will be cutting my losses soon and buying a bike from and local bike shop and getting their input on what is best one to suit my needs. If I went into detail about my conversations with Haoqi and coordination with local e-bike repair shop it would probably be around 10000 words so this is a nutshell version.

Ich habe mir das Haoqi Antelope 1.0 gekauft. Blöderweise war der Constroller und scheinbar auch Display nach 3 Wochen defekt. Der Support von Haoqi ist ein Graus. Ich bekomme zwar zeitnah Antworten, aber passieren tut quasi nichts. Zwar wurden mir erst Ersatzteile zugeschickt aber es waren die falschen Teile und es hat recht lange gedauert bis es überhaupt los kam. Nachdem das nun geklärt war muss noch der neue richtige Controller geschickt werden. Darauf warte ich nun seit 2 Wochen. Support vertröstet mich ständig nur. Und es passiert nichts. Keine Erklärung oder sonstiges.

This Company is very shabby. First they didn't honor the battery warranty. I had to send the battery in to be repaired. $200 mail The battery was returned and lasted 2 months. After chatting through emails Tricia and Cassy gave me the run around. After much beseeching them Cassy gave me a discount on a NEW battery. GRATEFUL right, took a month to get it, It came in an old box wrapped in bubble wrap. 🤔 That's was the first red light. I connected the battery to the bike and the screen came on. So I took it for a spin that morning. And when I returned home. I just happened to look where the battery is to be connected and the rubber over the connection was totally gone and there was white glue where someone had tried to glue the cover back on. Since then I've wanted a new battery and Cassy has done EVERYTHING except send me a new battery. Tried to sell me another bike half price. I didn't want a refund for the battery. I wanted a new battery that had only bought 2 weeks prior that wasn't a NEW battery at all. the battery was and is a fire hazard. when I plugged it up sparks shit out of the battery connector. Now I'm gonna sue the company for several incidents from a battery that could've been easily replaced. That a warranty is still in effect for 2 more years. What a shoot business. I know it's difficult but whatever I purchase until the day I die. I'll make very sure that it's not made in China. Not even if it's a Chinese baby I made in China. I hope I can recover everything that this bike has cost me. Do NOT by Hoaqi. Cassy told me that my Orange Leopard eBike is an old model and they normally their batteries are in stock anymore, so I wander WHY they are still online for sale. Hoaqi is full of Shit.