HAOQIEbikeReviews of haoqiebike.com

I placed an order with them on June 26, 2024. I ordered two Cheetah e-bikes and accessories for a total of $4,202.80. All of the items arrived in a timely manner, but we found out that our backup batteries were not working. They show a full charge, but they never kick in when the main battery goes dead. We contacted their customer support several times about this issue, and we were finally told by Cassy to ship the batteries back to them for testing. I shipped the batteries to the address listed on their website, and somebody at their company accepted the delivery. However, the batteries seem to be lost. Cassy told me that I shipped them to the wrong address and I need to re-ship them. I live in Idaho. Am I supposed to drive to California and pick up the batteries myself? I would not recommend this company to anyone. Dealing with them has been a headache for months. They also don't have any authorized service providers in Idaho. So, if we have any further issues we are out of luck. This is a Chinese company that is pretending to be an American company located in California.

We bought a cheetah, and HS 3000. Rode them 1 summer they did great. Now we can't get them to charge? They won't charge conected to bike or taking battery out. We paid too much to have battery problem's

Worse customer service . Cheetah bike lemon rode 15 miles all battery’s were fully charged power gage 3/4 empty something very wrong with this bike battery. They say 65- 80 miles per charge on full battery .this was my first ride on this bike . Customer service is no help at all . And they want me to send battery back and me pay shipping when there warranted for 2 years really I should have never bought this e-bike from Haoqi so disappointed in the whole process it’s sad . My bad 😂

Terrible bikes, bad customer service. They don't hold up and fall apart.

I bought a Camel Cargo from Haoqi, and I love it. It is so well built (maybe a bit too well, in a bit I will go on) and sturdy. The welds are fantastic, and it is SOLID! I bought it mainly for trips to the store for groceries and for the mountains to explore forestry roads and to get me to the trail heads from my camp. It is important to be able to carry a lot and it certainly will. I got it assembled (not a lot of that) pretty easily and after immediately charging the batteries, I took it for my first ride and after a few blocks, I got the hang of the assist and throttle. I do have experience with small motor bikes so no problems really. In a few days I got the free accessories that were included and started to put them on the bike. So here is that later. There is NO slop or fudge room when attaching things made to go on it. The holes and threads are EXACTLY where they should be and DO NOT tighten down one of many screws before getting them all in and slowly tighten them all at once, I even had to take a few of the "pre-assembled" parts OFF to get to the screws for the accessories. I am not complaining because IT IS JUST MADE SO WELL. It was just a little slow because no instructions at all were with any of the accessories but all of the tools (well most all of them) were included once I saw what I had to do. That is the only drawback I can think of, is that there is a big lack of instructions or even videos on assembly anywhere that I could find. Cassy at customer service was very kind on the few times that I communicated with her and was quick with answers and solutions. I am looking forward to some adventures in the future and now that I am into my 70's I know that my Camel E-bike will make them more fun and easier. Oh, I almost forgot that the batteries seem (in the short time I have had it) to last a very long time. Your milage may vary depending on your riding habits, terrain, and weather conditions. LOL

I received the black Leeopard nearly two months ago. The bike so far has not been ridden one foot. When received there were several loose ball bearings loose in the box. I hired a bike tech to assemble the bike . Short story is that the bearing retainer was bad and couldn’t be fixed. Hailey was contacted and informed me that I was at fault (a total lie) and would have to pay $100 for shipping to get a replacement. I paid the money (reluctantly) and as yet have not received the wheel. I want to return the bike but they tell me I am passed the two week limit. I seem to be in possession of a totally useless bike. Their customer service is terrible and I recommend no one does business with Haoqi. I will be calling BBB this morning. A total rip off .

My experience with customer service was excellent. They responded to my email within hours. Helped me with some troubleshooting and determined the battery failed and had me send it in for repair or replacement. Definitely recommend Haoqi , great bikes and excellent customer support.

I have the rhino, this bike is very sturdy. I have 1000 miles on it, and have worn out the stock knobby Tires. I recommend replacing them with HEB All scape tires. They are an Enduro tire. It made all the difference in the world in handling ,the charger went out and they sent me a new one, no questions asked. On the charger ,plugged the charger in The battery first, and then plug the charger to the wall every time, and you won't have any problem. Make sure you inflate your tires after you get your bike. They will be low and you will not get the amount of distance you want out of the battery. I disconnect my headlight and my tail light, So that I can get extra distance on my battery, I can easily plug them in when it comes to night riding . The headlight is outstanding and shines extremely well! I am 6 foot tall and this bike works great for me. If you have never ridden an electric bike, At first, you need to get used to it. But when you figure out the pedal assist and the throttle assist, you will never ride a regular bicycle again. Why would you? I am 60 and I love this bike.