HAOQIEbikeReviews of haoqiebike.com

I waited 4 months for that bike and was told it will be delivered end of next month, again and again. So no stars here!

I am very happy with my new Mustang. Right out of the box, I rode it on a 30 mile round trip. Just as I had hoped, it smoothed out the road. A pleasure. I have several trips in mind. I’m looking forward to them. A side note: the customer service was personal and very helpful.

Ordered replacement parts for Mustang and it has been over 2 months with no update. Every time I ask for an update they give a shorter reply. Last one asking if the parts were going to ship soon just got a "NO" in reply. Pretty sure this company is a scam who sends poor quality bikes and forces you to buy replacement parts but never sends them. tldr/ DO NOT BUY!

Haoqi was easy to work with and very responsive to emails, they delivered exactly when they said they would. The Mustang is beautiful, shipping was done correctly and the bike came in perfect condition. Thankyou! job well done!

Hello Hello Following my message in January, Haoki responded to my complaint and promised to resolve my issue. It is now March, and my situation has not improved despite the promises I received by email regarding a refund. Therefore, it is difficult to consider your services efficient and trustworthy. I am writing to report my negative experience with Haoqi. I purchased a Leopard bicycle in September 2024. The motor stopped working after one year. I ordered a new motor from their website and paid for it in full. To this day, I have received no further information from the seller. I haven't received the motor or a refund. They are no longer responding to my messages. They have provided no information regarding the 2-year warranty that was initially advertised.

Zugegebenermaßen waren wir anfangs sehr skeptisch, ob der Verkäufer vertrauenswürdig sei. Diese Skepsis blieb leider längere Zeit bestehen, da die auf der Homepage angegebene Lieferzeit deutlich von der tatsächlichen abwichen ist. In der langen Wartezeit fragten wir per Mail (Tel.Nr. ist nicht verfügbar) immer wieder nach und bekamen erfreulicherweise auch spätestens am nächsten Tag eine Antwort. Aufgrund der verzögerten Lieferung und unserer Sorge kam uns das Unternehmen deutlich entgegen. Nach dem komplikationslosen Zusammenbau der Teile stellten wir einen Kratzer am noch neuen Bike fest. Auch bei dieser Problematik wurde uns ein gutes Angebot unterbreitet. Aufgrund der Wetterverhältnisse ist ein ausgiebiges Testen des E-Bike derzeit nicht möglich. Die bisher unternommenen Testfahrten entsprechen aber unseren Erwartungen. Wir freuen uns auf den Frühling. Vielen Dank liebes HAOQI-Team!

I am incredibly impressed with Haoqi’s customer service. One of my Camel e-bike batteries quit charging and needed repair under warranty. The entire process was fast, smooth, and hassle-free. Their team was responsive and professional. They first send me a different type of charger which still did not work. Then they told me to send the battery in for repair. I sent my battery in and got it back in like new condition way faster than I expected. They were quick to provide updates and make sure everything was handled properly. It’s rare to see this level of care and efficiency these days. Huge thanks to the Haoqi team for standing behind their products and keeping me riding!

*I AM UPDATING THIS BIKE TO A DO NOT BUY* Spare battery is NEVER in stock, but they WILL take your money and push delivery. December, January, now APRIL! Am I funding them? Is this a Kickstarter campaign?