HAOQIEbikeReviews of haoqiebike.com

Battery dead in less than one year. No response. STAY AWAY FROM THIS BRAND

Hoaqi Eagle seat post broke off while riding on a bike path. This led to a warranty claim as the bike was less than 2 years old. Response was ..Sorry we no longer deliver to Canada so no warranty..we hope you understand. I don’t understand that this company can not honour a warranty. This is against the law in Canada as it is a breach of warranty. I have asked for a refund as they no longer ship to Canada. I’ll see what their response will be.

This place keeps your credit card information charges it and won't respond to any kind of customer service response.Whatsoever, no emails, no phone calls.It just goes to blank support. So many good e bikes, dont buy from these guys.

I waited 4 months for that bike and was told it will be delivered end of next month, again and again. So no stars here!

Ordered replacement parts for Mustang and it has been over 2 months with no update. Every time I ask for an update they give a shorter reply. Last one asking if the parts were going to ship soon just got a "NO" in reply. Pretty sure this company is a scam who sends poor quality bikes and forces you to buy replacement parts but never sends them. tldr/ DO NOT BUY!

Hello Hello Following my message in January, Haoki responded to my complaint and promised to resolve my issue. It is now March, and my situation has not improved despite the promises I received by email regarding a refund. Therefore, it is difficult to consider your services efficient and trustworthy. I am writing to report my negative experience with Haoqi. I purchased a Leopard bicycle in September 2024. The motor stopped working after one year. I ordered a new motor from their website and paid for it in full. To this day, I have received no further information from the seller. I haven't received the motor or a refund. They are no longer responding to my messages. They have provided no information regarding the 2-year warranty that was initially advertised.

*I AM UPDATING THIS BIKE TO A DO NOT BUY* Spare battery is NEVER in stock, but they WILL take your money and push delivery. December, January, now APRIL! Am I funding them? Is this a Kickstarter campaign?

Horrible customer service! DO NOT BUY! If you have a problem with them they will lie, stall and delay. Multiple google reviews with the same experience as I do. Needed warranty replacements and they stalled and "troubleshooted" my problems until I was outside the warranty window. Which is only 6 months for anything but the frame!! They say 2 years on their website, but that again, is for the frame only!! What a joke! Even after I PAID for the parts they would give me tracking numbers and it would be weeks until I saw movement on and got a date. Even then, the package would sometimes not even arrive. They would change the delivery date multiple times. And what's worse, they still haven't sent me what I paid for!! 8 months later!!!! Horrible grotesque obnoxious service. They have disabled new reviews on google to keep their 4.2 stars from dipping even further. They had a 4.6 when I bought the bike in August 2024.