HAOQIEbikeReviews of haoqiebike.com

After placing my order for the Mustang EMB I found out it was put on Backorder. I received updates through email about when the bike would deliver and when the date was missed they offered me a discount to make a slight change to my order which also moved up the delivery date. Most companies that I deal with rarely stay on top of it like HAOQI did for me. I have also been extremely happy with my first impressions of the Mustang EMB which has exceeded my expectations for the price.

Nice e-bike, My son likes this gift very much and it is very convenient.

Horrible customer service! DO NOT BUY! If you have a problem with them they will lie, stall and delay. Multiple google reviews with the same experience as I do. Needed warranty replacements and they stalled and "troubleshooted" my problems until I was outside the warranty window. Which is only 6 months for anything but the frame!! They say 2 years on their website, but that again, is for the frame only!! What a joke! Even after I PAID for the parts they would give me tracking numbers and it would be weeks until I saw movement on and got a date. Even then, the package would sometimes not even arrive. They would change the delivery date multiple times. And what's worse, they still haven't sent me what I paid for!! 8 months later!!!! Horrible grotesque obnoxious service. They have disabled new reviews on google to keep their 4.2 stars from dipping even further. They had a 4.6 when I bought the bike in August 2024.

I purchased two Antelope bikes after much research. To date the bikes have meet our expectations for the cargo style. Assembly was easy and we now wish we ordered baskets and saddle bags. I do wish the bikes came with a key lock for start up but we knew that prior to purchase. It’s a solid bike.

They responded to every email even when my bike broke down. They sent me videos on how to troubleshoot it super easy to fix. It was also cheaper to buy the bike from you guys and then it was from the company that made it. Exceptional customer. service.

So I purchased two of the white leopard ebikes last Oct 2025. Neither bike has over 100 miles on it. Total cost was 2300.00+ . To get to the problem(s), first of all I am almost positive that the warranty has changed significantly from when I purchased. My mistake is that I did not screen shot all of the warranty. Based on how the warranty on the bike as well as all electronics is now, I would not buy this brand...PERIOD!!!!. Second my throttle control went bad (only 9 months old and has never seen a drop of moisture) and I have to pay for the replacement. They feel they did me justice buy giving me a discount on the part. DON'T BUY HAOQI!!!! Update 9-15-2025 So after much arguing with the company they did finally send me a new controller. (3 weeks to receive) I have only gotten minimal riding in since replacement so I can not confirm that the part is reliable. Part is identical brand printing and badging on back. Confidence that this is going to be any better is not very high. All I can say is that even after doing a whole lot of research you never know what you might get.... a Friday end of shift lemon or a quality piece of equipment. I will say there are companies with better warranties on their batteries and bikes that may be a little more cost but it might be well worth it.

I've had my HAOQI Antelope for over a year, and the service has been great - when I had a brake issue, they responded quickly and helped me get a replacement for half price.

rear tire frame pivot on a shaft and is retained by two shoulder bolts. These are special bolts. One fell out 1st week. Unsafe to ride. Support refuses to send assembly diagram with parts list. No full replacement parts list available on web or in docs sent. Support is guessing what to send, and sent the wrong part. 4 weeks later, still fighting with support. They want me to take the bike to another repair shop and have them fix it and they offered to pay for it. Really? Just provide repair / build docs and let me order it by part number! Don't trust Hoaqi. Bikes are OK, but they offer no support docs.