HanstromReviews of hanstrom.com

Spoke to Ahmed excellent customer service! Nothing to much trouble I couldn’t get through on the phone so rung me straight back! Hope to get to speak to Ahmed again if anything else goes wrong very pleased!!

Purchased a hot water tap online. Item arrived very quickly. Needed to contact customer services to resolve a logistical issue. Communication was quick and effective. Would recommend.

We have had the hot tap for a year and we couldn’t be more pleased with it. Would highly recommend one of these taps.

Waited for the tap we wanted to come back in stock and the team got in touch with me straight away to inform me of the re-stock. Also promised to send out next day to fall in with our work tops getting sized up.

Our hot water tap has worked very well until two days ago, when the boiler stopped working. I was able to contact customer services and I had a phone call within half an hour, from Ahmed, who was keen to help resolve the problem. Looking forward to the replacement boiler and the tap in action again. Excellent and prompt customer service.

I’ve fitted boiling taps for years now and always thought the Hanstrom taps were brilliant quality and very reasonable cost wise. After having a small issue with one of the tanks on the latest fit I had to liaise with their customer support.The service I received was second to none and the issue was solved within 24hrs. Great taps Super quality As a kitchen fitter I would highly recommend.

Bought a Storan Boiling tap unit when having a new kitchen fitted in 2023, one of the best buys ever at the time and it has performed as well as when it was new up until today when the boiling tap return spring snapped. I contacted Adam from Sales who put me in touch with Ismail in the Help Team. Within 10 minutes it was confirmed that a new spring would be sent out. Customer Service and support doesn't get any better than this. Would highly recommend the company and product.

OK. So our kitchen hot water tap system was installed 18 months ago and after a few filter replacements (all supplied by Hanstrom) the latest renewal resulted in the boiler refusing to reboot and showing filter replacement needed. Spoke to customer care at Hanstrom (quick and easy) and was guided through reset procedures and finally the empty-and-refill heater unit process. All to no avail. On reporting this back, Hanstrom immediately sent out a brand new boiler unit (it arrived next day by courier! – Brighton area) and we were up and running again !!! Totally OUTSTANDING customer support and not even billed for courier. The 3-way hot water system is brilliant and Hanstrom CANNOT BE FAULTED in the way they responded to our problem. Would RECOMMEND this supplier without reservation.