Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

The room is fine, the breakfast is ok, but..... the people who work there must be afraid to loose their jobs or so ? Some clothes got lost in the laundry while we were away. We asked for them, they couldn't find it. These things can happen of course. So I asked: what is your policy towards lost property of customers due to employees? No answer came, after 3 times asking, 4 emails and a phone call from Amsterdam to Berlin. One employee said during the phone call 'Madam, I will personally take care this will be solved'...... nothing happened.... this is absurd, not a way to treat customers

I checked in on Sat 8/30, I was supposedly upgraded to this room prior to check-in as well. I wake up on Sun 8/31 to discover bed bugs in my bed. My wife and I jumped up and gathered everything as quickly as possible and checked out at 10:26a. I told the 2 employees who were working at the front desk that my room had bed bugs, the sink was leaking water all over the floor, there was broken glass where you reach to get toilet paper. The 2 employees at the front desk stated the room has to be blocked off. They also stated they would ensure I get a full refund. I checked my account and noticed I was still charged for the room and it's almost a week since I stayed here. I have pics of the bed bugs, leaking faucet and broken glass. It's a downright shame you have to write a review in order for some type of recourse to take place. I spoke to someone today who claims that protocols have to take place and the GM is investigating and I need to call back tomorrow around 9a to speak to a manager. This hotel was nice but I will NEVER go back, one employee tried to deflect and say some people bring in bed bugs, my reply was it is the hotel's responsibility to ensure the room is free of any type of bug or defect as well as being clean before taking another reservation. The Hilton on Lodge St. has plastic covers around the beds to prevent bugs from getting on the bed, I believe it's time your partner Hampton Inn invest in those same plastic covers for the beds.

I have been a loyal Hilton Honors member for years and almost always choose Hampton Inns when traveling for business or with my family. Unfortunately, my recent stay at the Hampton Inn & Suites Murrieta CA, was the worst hotel experience I’ve had in decades — and the hotel refused to honor Hampton’s “100% Satisfaction Guarantee.” What went wrong: - Unprofessional front desk service: At check-in, the clerk told me I “overpaid” by $70 per room compared to same-day booking and then quoted the cheaper rate to another caller while I stood there. She also added extra fees, saying my booking site was “wrong” about the total price. - Room access issues: The first room keys failed three times, even after reprogramming. The lock flashed red and the handle was loose, but the clerk insisted “there is no red light” on Hampton locks. I had to return to the lobby multiple times before being moved to another room. - Unsanitary conditions: The new room had mouse droppings in multiple spots, hair in the bathtub, sink, and even on a pillow, and a desk chair chewed by an animal. Near the droppings was a dried yellow-brown substance. - Pest infestation: Overnight, our vehicle was infested with thousands of Argentine ants coming from the hotel parking lot. They got into the engine, vents, seals, seats, and floors. Pest control (who said they already service this hotel) had to fog our car, delaying our 12-hour drive by over two hours. Another guest’s car was infested as well. - No help from management: When I reported all of this — from rodent evidence to the ant infestation — the front desk said “management will not do anything.” The only “help” was a late checkout while we waited for pest control. Bottom line: This property is dirty, poorly maintained, and dismissive of guest concerns. The brand’s “100% Satisfaction Guarantee” was not honored here. I will never stay at this location again, and I strongly recommend avoiding it until Hilton takes serious action to address sanitation, pest control, and staff training

Hampton by Hilton Leeds gave me a dirty room. After I went to complain they said it’s my fault for picking a dirty room. Untrained staff and bad service.

I booked a room for two nights for my birthday with my wife and daughter. The day I was to arrive my daughter tested positive for the flu. So I called the hotel to cancel due to contagious illness. I was told I had to go through the third party booking. So I called them and they contacted the hotel who said no that I had to pay even though I offered to provide all documentation from the Dr office. So I called corporate who said the manager refused to answer. So I called another corporate number who finally got in contact with the branch manager who proceeded to negotiate with me and I ended up having to pay for one night. Under the condition of illness you would think they would have some compassion but this place only wants to take your money. The manager was obscenely rude to me and dismissive. I have canceled my Hilton honors membership and will never use this branch of hotels again.

The BEST hotel in LEAD don’t cheap out on a hotel if you’re planning to stay overnight especially in this area because it’s like brand new hotel & the rooms are immaculate clean & the Free breakfast is worth it because not many dining options around if you want to eat at least without costing you. Here’s why it’s amazing. Num 1 staff is friendly & helpful Num 2 Clean & preimum quality rooms new not old & dated . Num 3 breakfast & the free refrigerator helps with grabbing food because across the street is a grocery store you can load up on drinks & snacks instead of spending big downtown. Free parking too. Do not get a room at Black Stone as an alternative or first option they are nothing like this I recommend this hotel big time. The area doesn’t have many options for a CLEAN & Comfortable room so don’t waste your time this hotel is amazing for my honeymoon!

We had a service dog and the kitchen lady (black hair with black glasses) for the morning coffee was extremely rude and didn't care how she spoke to the Hotel guest!! I would not recommend this type of treatment to my worst enemy...don't stay there unless you want to leave in a bad mood due to their staff. the front staff did care either to talk to her about her attitude.

We booked an executive room, the bed was huge, the shower was great but the base was slippy, the tv was humongous and usless. The mirror was huge.. everything else was a bit blah. What have a massive mirror without a power point near it or shelf, completely useless. Why have awful pillow protectors.why have a Smeg fridge that is broken and smells!! Why offer hot breakfast when it's very basic at the very least and deny customers said breakfast.. on the blurb in the room it states breakfast may finish at 10 am but that is subject to how busy it is. I have never been to hotel that finishes breakfast at 10 am. We were treated very badly today as was another customer but your staff got a hot breakfast and a brew!! As for customer service, not so much.