Hilton Hotels & ResortsReviews of hamptoninn3.hilton.com

Very disappointed! The Manager is absolutely unprofessional. They need to work a lot for their right approach to their customers. I was expecting a lot more from a big Hotel like this one.

I canceled my trip due to the government shutdown. The hotel gave me the run around about getting my refund because I booked through a 3 rd party. Finally the hotel said they were working with booking.com to give me a refund but I still haven’t received it and they won’t respond to my emails.

Beware! Will not honour refund guarantee. Booked a stay at Hampton by Hilton at Gatwick Airport earlier in the year via Hotel Values site for a stay in May 2026. Due to family illness have had to cancel. The website has since been closed. Hampton will not refund as booked with a 3rd party website, with cancellation guarantee, even though the company has ceased trading. Comms are woeful, emails ignored and won’t even confirm they have my money! Beware, they will take the money happily and refuse refund! Do not get caught out.

Hampton by Hilton Blackpool terrible place Stayed their last night as part of a coach trip The meal last night was not great especially the dessert choice Drivers on coach tour where initially told that lemon meringue pie would be an offer None of that only tasteless ice cream and chocolate cake so I raised a very book complaint Got available apology but then I said I put a review online The staff member doesn't look worried until he saw me photographing it Then I saw him speak to a coach driver and I continued eating the tasteless chocolate cake with the ice cream After finishing the chocolate cake a plate with lemon meringue pie was placed in front of me I thank them for it and he said it was the last piece in the hotel So that is she was resolved in all fairness Room seemed okay but I don't know how clean it was The shower area had dark mould and one place which look very dirty I couldn't be bothered complaining about that as was glad that we would only there for one night I didn't expect much at the buffet breakfast this morning scrambled egg was overdone There was an excellent choice of bread so I had toasts and rice crispies and I think I saw yoga cheese slices My husband didn't enjoy his cappuccino this morning I was very surprised that there was no small bread rolls as I love them at breakfast and I know they had some the previous night as a lot of us had them with the soup We also noticed last night that the staff were very slow to clear the tables between courses and there seem to be enough staff around visibly At one point I moved a plate to a nearby empty table myself last night I noticed this morning that there was one of these tray stacking units like some of these eaten places have and hospitals where they request that you return your tray yourself There were other places we visited as part of overnight coach trip but the hotel was it only one that we were really very disappointed in

We stayed at Hampton Hilton in Stansted. Awful stench in the bathroom. After investigation I unscrewed the trap under the sink to find black goo and jet black water. No response from them on this issue. Customer lost.

I am a Hilton Diamond member with 75 nights already in 2025, and I was disappointed by my experience at this Hampton Inn & Suites. I requested a modest 2 PM checkout so my family and I could attend a hockey game later that afternoon without having to sit outside with our belongings. The hotel would only extend checkout to noon, and then quoted me $175 to stay until 2:30 PM. As a frequent Hilton guest, I have always valued the consistency, recognition, and loyalty benefits that come with my status. This policy feels out of step with those standards. A 1–2 hour extension should be a simple courtesy, especially for a Diamond member, not treated as an excessive upcharge. While the property itself is clean and comfortable, this experience left me questioning the value of my loyalty. I hope Hilton reviews this approach so that Diamond members feel appreciated rather than penalized.

I booked the Hampton Inn Cambridge/Boston on the Hilton app for Jun 2026 selecting the Hilton honors discount rate. Not one of the two rates below it that said nonrefundable. Imagine my surprise when my card was charged in full the next day. Apparently in small print at checkout it states nonrefundable. The manager refused to cancel and refund as it is an event weekend. Another surprise for me. 8 months away they can easily resell the room and probably for more money but will not budge. Must not think much of their hotel. Long term Hilton Honors member no more.

Beware of Bogus Charge and Stay Elsewhere! I stayed at the Hampton Inn Charlotte-North Lake Norman from September 14–17, 2025 while traveling for business. What should have been a normal stay turned into one of the most frustrating hotel experiences I’ve ever had. After checkout, I was shocked to learn that the hotel had added an extra charge for a “damaged mirror.” The problem is simple: the mirror was already cracked when I walked into the room. I had nothing to do with the damage. When I raised this issue, both the hotel manager (Joshua Robertson) and regional manager (Jeanne Hoffman) insisted I caused it. They claimed they inspect every room before and after each stay but based on what I saw (an already cracked mirror), that is simply not true. Instead of resolving the issue when I called, they doubled down and tried to push responsibility on me. This is not just poor customer service; it feels like a deliberate attempt to take advantage of guests. Travelers deserve honesty and fairness; not surprise charges for damage they didn’t cause. As a frequent business traveler and local community leader, I will never stay at this property again, nor at another Hilton-owned hotel. I am also reporting this incident to the Better Business Bureau, so other travelers are aware. If you value integrity, accountability, and fair treatment, take your money elsewhere. Charlotte has many other hotel options that respect their guests and I recommend choosing one of them instead of risking the same experience here.