Hamilton BeachReviews of hamiltonbeach.com

I just received (by mail after waiting a month) my Hamilton Beach Artisan Bread Maker, Model number 29888 and it doesn't work. I tried calling customer service but they aren't taking calls. So I got on their website and the only way to talk to a live person is to pay for it. What the heck, you sell me something that doesn't work and want me to pay to talk to someone. I have had this product for one day, doesn't work plain and simple. I'm going to package it back up and have Amazon take it back. Beyond upset. Covid doesn't keep you from having a live customer service agent.

I usually don’t write reviews unless it’s for something that exceeded my expectations. If it’s something not that good I just won’t spend money on that product/company anymore. I bought a mixer for my wife. Model number 63392 Series C2702CE. When she opened the box the whisk was broken into pieces. After exchanging a few emails with Hamilton Beach they told me they couldn’t help me because it’s a part that’s no longer available. This is one of their latest models so it being no longer available makes no sense.

We bought a coffee maker through Amazon and 6 months later it started leaking! I’ve been trying to contact them to no avail! It’s on warranty and I can’t even get it fixed or replaced because they won’t return my messages! Will never buy from this company again!!!

I had 5 years warranty on coffee maker but it stopped working after 3 years, after I sent all information needed, customer service find that it was a warrantied and a replacement was to be sent on Nov. 17, 2020 per Chrisandra but to date Jan 4, 2021, no replacement coffee maker in sight.

Just awful. I ordered a mixer on November 01, 2020, order 7519665. Ten days go by without a tracking number email so I call customer service for an update. The company has turned off their phones to protect their employees from COVID-19. I'm not sure why they can't answer the phone at home, that's what I have done since March. So I submit an email requesting an update. I get a response that there's a problem with the order, check back Friday. I do, no one responds. I email a week later, but no one responds. I email another week out, but no response. Here we are a month later and I email again. I get a response four days later saying exactly what the original email said, "Problem with order, we're investigating, check back Friday". I responded and asked for a meaningful response or cancel the order and refund my credit card. No reply. Did they lay off their staff, or do they simply not care? This is absolutely ridiculous. I guess I have to call my credit card company and dispute the charge to resolve this. This experience has been so frustrating that I don't think I will ever purchase another item from them. Update: I messaged them on Twitter letting them know what went down. They responded saying to contact customer service, lol. I responded and told them how many times I have tried to contact customer service, but they don't respond, and I'm moving on and a lot of people are frustrated with the lack of service. Haven't heard from them since. That was two weeks ago. Well, there are other brands available.

More than two months ago, I contacted Hamilton Beach about my coffeemaker I had purchased in January 2020. I explained that the tank was leaking. Since the coffee maker was still under warranty, the HB representative promised to send a new one as soon as I paid the $8.00 shipping charge. A month went by and I never received a replacement for the defective coffee maker. Fortunately, I was able to get a refund of the shipping charge. The bottom line is that Hamilton Beach customer service is terrible. I shall never again purchase any HB products. It cost me more than $70 to purchase a coffee maker from a different company, but it was well worth it as we are very pleased with the product. Michael Shaw

I have been trying to get them to send me a new coffee maker because mine stopped working and I have had it for less than a year. I sent them the receipt, done everything that I am supposed to do several times and still no response. This is the worst customer service I’ve ever had I will never buy Hamilton Beach again. If they had minus in stars I would actually give them -5 stars! I have had it with them. I will take legal action if I have to!!! 🤬🤬🤬🤬

No customer service support available for months. They say it’s because of COVID-19, but it’s been more than half a year. They don’t reply emails either. I will not buy from this company again. My steamer is broken and I have to buy a new one during warranty period. What a joke! Hopefully, they care about their employees, so they don’t work. Hopefully, they don’t use COVID-19 as an excuse.. All the platforms, retailers, markets, and online support is working. Hamilton Beach is the only one. Feels like they closed the whole company..