Hamilton BeachReviews of hamiltonbeach.com

Great customer service! There was a problem with my bread machine, and they honoured my warrantee and gave me a whole new bread machine and they covered shipping! It was a pleasant experience, they were very helpful.

I have to agree with everyone else about the poor service. You don't get to speak with anybody only by email. We sent a commercial blender in for repair under warranty paying for the postage, and they sent it back saying it was working fine. We would not have sent it in if it had been working correctly.

I have a 10 cup chopper and one of plastic part (food pusher) got cracked after few uses. Contacted customer serivice line however, it was not in service due to covid. Contacted customer service online by filling out a form for warranty service. They got back in 2 hours to my email and asked for purchase receipt and some more clarifying questions. Upon email response they are now sending me the replacement including free shipping ( which is generally not the case). I liked the service and it meets my expectations.

My coffee pot quit, e mailed the co., Have a new pot today!! after only 10 days, thanks for the good service

A 10 cup capacity bowl scraper food processor bought in 2020 stopped functioning. Complaint initiation - Jan 21, 2021 NO RESPONSE 2nd initiation - 4th Feb, 2021 1st response from Hamilton - Feb 18, 2021 Response on March 3, 2021 - Since, this unit is out of stock, we ask that you please visit our website and select another model of equal or lesser value ($94.99) that will suit your needs. I refused to pick a lower model. Hamilton response on 15th March,2021 - Since you have opted to wait for the appliance to become available, we are unable to process the claim until the unit is back in stock. In this case, we ask that please check back with us in the next 6-8 weeks, to confirm availability. Also, be sure to keep your appliance, as we are unable to process claims if the appliance is not in your possession. Hamilton on 16th April, 2021 - Unfortunately, models 70730C and 70580C are currently out of stock. At this time, a replenishment date has not been confirmed for this appliance. If you prefer to wait until this appliance has been replenished, we ask that you please check back within the next 6 to 8 weeks for further details and logistics. If you prefer to choose a different appliance, we ask that you please visit our website and select another model of equal or lesser value ($94.99) that will suit your needs. ISSUE IS STILL NOT RESOLVED AFTER ALL THIS TIME. ABSOLUTELY TERRIBLE MANAGEMENT. I UNDERSTAND IT IS COVID-19 BUT THIS IS SIMPLY TOO MUCH.

No customer service available due to Covid. Writing an email had no response to the email

We purchased a microwave from Wal-Mart not long ago, the light bulb burned out. No one makes this lightbulb and since we were out of the warranty we could not replace the bulb. Customer Service refused to help us with our problem and said to get a new microwave. When I asked to speak to someone else, they became very defiant and refused to help with anything. Will never buy another product from this company again.

We bought a Hamilton Beach ice make through Costco online. We liked the ice maker very much but it stopped working. From the Hamilton Beach Canada website, I leaned that the item has a five year warranty. Contacted Hamilton Beach twice by email no reply. Costco has also not be helpful.