Hamilton BeachReviews of hamiltonbeach.com

I have been trying for months to get the correct beaters etc. for the stand mixer I purchased from Hamilton Beach. Forget getting customer service on the phone. After combined time of over two hours on hold I finally messaged them. I heard back immediately to let me know it would be about two weeks before they would contact me. I got a message two weeks later, explained the problem, they finally agreed I was correct and for $5.99 shipping they would send the correct ones. They sent only the beaters and they were the exact same size that I had. I had sent pictures showing the size right from the start. Stall tactics and just trying to discourage you enough that you will give up. I can't even rate the mixer as I can't use it correctly with these beaters. Bad bad bad customer service!!! Do not buy their products.

I purchased a Hamilton Beach Coffee Maker from Walmart. It didn't even last a year. I took the receipt back to Walmart and was told that their warranty only covered 90 days and I would have to contact Hamilton Beach directly. That is when my nightmare began. I phoned the Hamilton Beach and spoke to a representative on the phone. She informed me that I would have to cut the cord of the coffee maker and send in photos of it with the cord cut. We did that, 3 different photos from various angels. I also sent in the model and series number, everything that was requested. After waiting over a week, and not getting a response I called again, and had to wait over 2 hours for a call back. The women who called back had zero human relations skilled, sounded totally bored, unengaged. No mention of the long wait...2 hours. After having found my file she asked if I was willing to pay a $10 for shipping. I had no idea of where to send the cheque, and they had no idea of where to send the coffee maker. In the end, the phone went dead and I'm not sure if she hung up or we were cut off. You can be rest assured that I will never purchase a Hamilton Beach product again and will be sure to let everyone I know of my experience.

Really disappointing experience with Hamilton Beach. I understand their limited warranty policy and never thought would need to worry about it. But right now I am really dissatisfied at both their product and customer service. I bought their electric kettle and less than a year it started to leak, and I was told to pay the shipping in order for a replacement which does not come with a warranty. Can't believe I have to pay for the shipping on the product that the company doesn't have enough confidence to guarantee. If I have to spend money, with my current poor experience with Hamilton Beach, I might as well go for other brands.

Giving 1 star as there is no 0 star. My blender was in warranty and I sent them photos and shipping charges($11.49) to send me the replacement and they said it will be delivered to me within 5-7 business days. After waiting for 10 business days there was no update and hence I called customer care and surprisingly they were yet yo process it. Again I was asked to wait for 5-7 business days and again I contacted them after 5 days and this time I came to know that the model is out of stock when they were processing. So if it was out of stock then why they didn't informed me Instead waiting for me to contact them. Also they said they don't know when the unit will be available may be 6-8 weeks for which I can not take risk based on recent experience. So fnally after wasting more than 3 weeks I requested them to refund shipping charges which I paid, let's see how match time they are taking now. Update 1: After almost 3 days no sign of refund of shipping charges which I paid. Update 2 : Again after 3 days of initial commitment I am asked to wait for another 3 days for refund. So total almost a month starting from 2-Nov -- 30-Nov. Really frustrating.

The design and thoughts behind this baby food maker was great and looks very convenient and we bought this to prepare food for our son, but after 6 months of use, we realized how poorly designed it was and how bad the quality was too. The chopping blade piece would not hold still in the socket and a few times, it few out and scratched the bowl. And just a few days ago, during a blending session, 1 blade broke and came off. We stopped the machine as soon as we felt something went wrong and found the broken blade inside the food we were preparing. Another not well thought design is the bowl itself. There's a part of the bowl that is designed to let steam and juice escape, but that part cannot be cleaned inside. There's only a tiny hole to let water in to rinse, but impossible to scrub and really clean the residue inside and with time, it becomes dirty and as much as we try to rinse it with soap, I'm sure there's a lot of bacteria that is form there. The Hamilton Beach customer service was similar to the product. We thought they were helpful in the beginning, but only to be deceived in the end. Even though the product was still under warranty, they finally decided not to send free replacement parts and told us we need to buy them. Even though we bought it from a USA merchant, because we use the product outside of the USA, they void the warranty.