Hamilton BeachReviews of hamiltonbeach.com

Bought an electric can opener from Hamilton Beach. It jammed after 3 uses!!! It a real piece of CRAP!!! I’ll NEVER buy another thing from you!!! SHAME ON YOU!!!

Terrible brand and customer service. Panini bread maker stopped working after purchase. They offered to replace it and referred to their website. The only one on the site was discontinued. The other items for the same price were unavailable. Problem unresolved. Will never buy this brand again.

This is a first for me! I bought 1 of there microwaves 2 years ago & it still works great except the fact that the bottom now has holes in it from it rusting! For weeks I couldn't figure out why it kept turning brown on the turntable wheels & all the way around. I would wash it & it would be gone & it would be back the next day. So we went to move it & discovered it had rusted from the bottom up! VERY DISSAPOINTED! I know its 2 years old but how often does the body give out before the motor? I feel it should have lasted longer & will not be buying another HB product!

I had received a slow cooker as a gift and it stopped working after a few months. I contacted customer service and they said they would need us to send it back to receive a new one. My husband had unknowingly throw it in the trash so I didn’t even respond back. Well a couple weeks later I received a new one. I’m not sure if that was on purpose or on accident but thanks Hamilton Beach! What a nice surprise. 🙂

Negative 5 stars. When attempting to replace their cracked carafe, no response from Hamilton Beach after two attempts. Will never waste hard earned money on Hamilton Beach. Customer service does not exist.

We purchased the Hamilton Beach Flexbrew model 49957 after about 4 months we noticed our carafe was cracked along the top area. OK probably happened when washing or handling. The issue is we cannot find a replacement carafe! Everywhere we look it says backordered with no promise date. These units are still for sale in most retail stores. How can a company not have replacement carafes?!? poor planning ? I will never buy Hamilton Beach again

I purchased a toaster oven for my wife as Christmas gift directly from Hamilton Beach. She wanted a different model so I emailed customer service for instructions so It could be returned. In an email, they said that they would get back to me within 1-3 business days. They did not respond so I sent them another email. They responded and asked me for the order number. There was no paperwork in the box and I told them so in the 3rd email. It now has been two weeks since my third email and they have not responded yet. I suspect this is how they deal with their customers now. I will never buy another Hamilton Beach product.

Wish I could rate them a zero. Worst Customer Service I have encountered. No response except for some automated ones. I opened a gift at Christmas and a part was damaged, I have never been able to use product and still have way of getting it fixed. The lack of customer service, truly non-existent, is astounding. Stay clear of this company, there are plenty of competitors that care about their customers. Shame on you, Hamilton Beach.