Hamilton BeachReviews of hamiltonbeach.com

I received a Hamilton Beach deep fryer Model No. 35033 as a gift. It has a timer on it that beeps and will not stop. I asked for a replacement and since I did not have a receipt they told me it was out of warranty based on the serial number. I only used it a few times and I know it was purchased within the one year time frame. When I researched the new model they eliminated that timer which tells me that this timer was an issue and based on the reviews on line by many it was an issue.

I got a stand mixer from them, which I loved! But I have not had the mixer very long or used it very many times and it has completely stopped working! For no reason. I am hoping they will make this right and send me a replacement!

0 CUSTOMER SERVICE AND No parts are available in market, no way to contact them, I will not buy any thing with this brand in my life.

The cap on my smoothie maker cracked, and their website says please don't discard. So I phoned...and phoned...and phoned. Then I started emailing, and finally was told to phone! Finally I got a call from someone to take my credit card number. Supposedly they were overwhelmed with Black Friday. So on December 3rd my card was debited, but still no replacement caps on January 10th. I am really pissed about such poor service from a once reputable company. I want my caps or my money back! No way to contact them after they take your money? They should be considered fraud artists?

Can not get a person on the phone. I bought a slow cooker to replace one that I had because I broke the stone crock pot liner and it was just as cheap to buy a new crock pot/slow cooker. The latch that holds down the top when carrying it and I tried to call them and no one answered, FINALLY got an email answered and they were no help whatsoever. They seemed to not understand what I was having issues with. Now, less than a year later the crock pot isn't heating. I tried again today to call and it went to VM and referred me to their website. I will never buy a Hamilton Beach product again, I'm so disgusted with them.

They claim to ship within 3 days. My order has not shipped yet and was ordered 14 days ago. I tried to call them every day, many times a day for the past 10 days. I got to speak to human twice out of well over 80 calls. All the other times i just get hung up on. Both times they told me it will ship tomorrow ....

Their website tells me my model doesn't exist,called their customer service number which is a dead end recording that hangs up on you.Useless company,give them -3 stars.

What terrible, horrible customer service I bought a flex brew coffee machine from them at a Department store in September of 2019. 9 months later it stopped working. I tried reaching them by phone no luck, I tried reaching them by email no luck, I tried sending them a letter no luck during covid it was almost impossible to get through to them. I tried everything to troubleshoot the coffee maker and nothing seemed to work it would not work. A few months later still months before my warranty was to expire I was contacted by someone wanting to know the serial number &the make number they sent me a picture of how to clean it and I told them I tried that it didn't work, Then they wanted a receipt well I didn't have the original receipt so I had to get a receipt from the department store well during covid as you know that takes forever. So after about 20 or so back-and-forth emails they finally told me I was past the warranty and there was nothing they could do. The only thing they offered me was 15% off on another Hamilton beach product I will never ever buy a Hamilton beach product in my life again. What a hassle. Come on Hamilton beach you can do better than that. You don't even stand by your products.BUY KURIEG COFFEE MAKER &PRODUCTS INSTEAD MUCH BETTER CUSTOMER SERVICE BETTER WARRANTY,SUPERIOR QUALITY LOVE KURIEG. HAMILTON BEACH YOU THE WORST, Telling all my friends and family and everyone on social media do not buy Hamilton beach