Hamilton BeachReviews of hamiltonbeach.com

i placed an order 3 months ago no product no refund not even a response from customer service a complete theft

Just bought the Hamilton Beach FlexBrew coffee maker model: 49976 last week, and I am super happy with my purchase. It brews quiet, fast, great tasting coffee through the three (3) methods of brewing carafe, individual single serve k-cup, or fresh ground single serve. "Hats off" to Hamilton Beach for a great product and keep up the great work.

Hamilton Beach is not honoring their own policy about products bring under 1 year warranty. They have given me the run around about refunding my money for a faulty coffee maker. DON'T BUY from them they don't even have a customer service line where you can talk to someone. I'll be taking them to small claims court

I wanted to express my thanks for the wonderful, timely Hamilton Beach (HB) customer support I received recently concerning a cracked blender jar. The initial customer support email I submitted received the standard 5-10 day reply notice email, but I received a reply in just one day from Katrina, the customer support representative (CSR), requesting more information about the damages to the blender jar. I provided the requested details along with pictures in the reply email. I promptly received a reply from the CSR explaining that my item was still covered under manufacturer's warranty; another blender jar would be shipped out to me, at their expense; and I should receive it within 15 days. I received it in 5 days! This is by far one of the best customer service experiences I have had thus far and most especially during these post-pandemic times! Hamilton Beach Customer Service (HBCS) places high value on creating a wonderful customer service experience for its customers just like the one I experienced firsthand! The CSR truly exemplified that through her professional, efficient, attentive communication and handling throughout our email correspondence. Katrina's actions credit HB's supervision, at the lower and upper management levels, most especially HB's CS training department. Again, thank you and you've made me a repeat customer!

If I could give negative stars I would. We had 2 Flex Brew coffee makers and both did the same thing within 3 months. If you were trying to make a single KCup of coffee the water started pouring into the water well that you would use to make a pot of coffee. Completely unacceptable and the customer service is by far the most in adequate I've ever dealt with. I WILL NEVER BUY ANYTHING MADE BY HAMILTON BEACH AGAIN. I will make sure to tell everyone I know to do the same. Not worth the money, aggravation or time.

I reached out to Hamilton Beach via phone and was directed to their email. I sent an email requesting my blender jar be replaced under the 5 year warranty because the plastic cracked. I received a response within 24 hours. The process was exceptionally easy and my new blender jar is on the way. I have had an excellent experience with the Hamilton Beach Professional Quiet Shield Blender, 1500W. I highly recommend this company and product.

A microwave and a waffle maker died after a few months of use, this brand makes garbage, they over exaggerate the concept of planned obsolescence. I will never buy anything from these crooks again.

I’m so disappointed in this company. I have tried to reach them several times by phone and email. My microwave had an electric fire and I have not heard from them. I went to Walmart where I purchased the microwave and they told me that there is nothing that can be done. Hamilton beach is not good at resolving issues and I will never purchase from them again! 😡😡